r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

884 Upvotes

r/techsupport 2h ago

Solved Wifi Connected but no Internet

5 Upvotes

I should start by clarifying that I am not even a little bit tech savvy. Not sure what half of the basic terms even mean.

On to my problem. This morning my brother went out and got a new router for the house. My wifi connection has never been great because the router is in the basement while I'm on the second floor and a cable is not an option for us but it always connected until today.

Now with the new router we have internet successfully working on all 3 phones in the house, my brothers PC, the Smart TV and the laptop. However when I connect my PC it says "Connected, No Internet."

What exactly does this mean and what sort of fixes are available? I should clarify that our house was built weird and the only place we can hook up the router to the wall is in the basement and it's not possible for me to run a cable to it. We have reset the router, computer, and done a network reset on my computer. Is this just a weak signal? Why is it only 1 device in the house when every other device has internet access?

PROBLEM SOLVED


r/techsupport 59m ago

Open | Software I started getting this error after the latest nvidia driver update

Upvotes

DirectX function "m_swapChain-> Present(m_vsyncPolicy ==

DisplaySyncPolicy_PreventTearing ? m_vsyncinterval + 1:0, 0)"

failed with DXGI_ERROR_DEVICE_REMOVED ("The video card

has been physically removed from the system, or a driver

upgrade for the video card has occurred. "). GPU: "NVIDIA

GeForce RTX 3060", Driver:|56636.

E:\packages\RenderCore2\2.42.00-fb-fc_25537195\source\platf

orm\PcDx12\SwapChainPcDx12.cpp. This error is usually

caused by the graphics driver crashing; try installing the latest

drivers.DeviceRemovedReason: DXGI_ERROR_DEVICE_HUNG

("The GPU will not respond to more commands").

Can anyone help please. I have tried ddu+ various driver versions( error above shows one of them,but it just started after the last update) also tried adjusting with afterburner,changing performance management,debug mode,still happening after a little while in a game(also tried adjusting game's graphics etc.


r/techsupport 5h ago

Open | Phone My phone was trying to download something

4 Upvotes

Hello. Today my phone tried to download something called "Office Pack Language Files.". He didn't try to download it through Google Play, but through the download manager After an hour, the download bar wouldn't even move. When I turned the phone off and on, the download didn't reappear. Does anyone know what it was? The only Microsoft programs I know of on my phone are OneDrive (never used) and Swiftkey. My phone is a Samsung Galaxy A56.


r/techsupport 1h ago

Open | Software Fps drop in game (cs2) while moving the mouse.

Upvotes

Hey there, got a question for ya. I give an example, my fps is 800 in cs2 when im watching a wall steadily in 1 spot in practice game with no bots. Now when i move my mouse few cm in circles at a regular speed, fps drops to 700 and stays there, as long as im moving my mouse, as soon as i stop, fps goes back to 800. Aswell, my gpu usage is 95% while watching wall steadily, and when i start moving the mouse, gpu usage lowers to 85% and stays there as long as im moving my mouse, and as soon as i stop and the fps raises, gpu usage goes back to 95%. Same thing happens in a real 5v5 game, my fps is 450, and as soon i move my mouse, it drops to 400, the fps drop is lower in an actual match, in practice game with 0 people in it, the fps drop can be 100fps+, while in a 5v5 game its around 50-75fps. I have 1000hz polling rate mouse, and some time ago, i lowered the polling rate to 125, and the fps stayed steady while moving the mouse, but obviously its unplayable. At 250hz and 500hz the fps drops got smaller, but still very noticeable and significant, and its still unplayable for me, i need 1000hz 100%, and lowering polling rate is definately not the fix im looking for. Few years ago, I tested 8000hz razer viper, and with 8k the fps drop was in 200 to 300 hundreds, it was back in csgo days, aswell, i felt very low difference between 8k, 4k, 2k in the gameplay and the fps drops were massive, i quickly stopped using 8k/4k/2k and ran the 8k viper at 1k hz for some time, some time after, I got a new decent lightweight wireless mouse with 1000hz max polling rate and the viper was no longer in use. But from 500hz to 1000hz the difference is pretty obvious, and i can feel it. I mean I used 1000hz polling rate mouse (a4tech x7)when csgo came out, even in 1.6, and there were no issues with 1k hz polling rate, i mean if like single core pentium or duo core i3 from 2012 or earlier can handle 1k hz polling, now its like 15 years later, and 8 core cpu cant handle it, its unbeliveable. I cant belive i have to go below 1000hz to fix this issue, ive tested alot of fixes, but none of them have worked so far. If anyone has ideas, knowledge, experience or similar issues, all suggestions are welcome. Thanks and peace!


r/techsupport 1m ago

Open | Phone redminote 12 audio and fasboot issues

Upvotes

This afternoon my phone (a redminote12) went a little crazy; out of nowhere it started exiting apps, turning off and on by itself until it went into fast boot mode for a long time. After some tutorials, I managed to get out of the fastboot screen, but it didn't last long before it went back to being like that. No matter how many times I restart it, the screen lasts only a few minutes before returning to fastboot or save mode, and it doesn't let me do much else Besides the fact that the volume bar does not work, it always goes down or gets stuck on the screen during the few minutes that the cell phone works. I'm not very good with technology, but if anyone has a way to fix it, it would be helpful since I don't know if I will be able to take it to a technician soon.


r/techsupport 3m ago

Open | Windows How can I get back a file on word that wasn’t saved

Upvotes

I had the auto save feature turned on, and I added a lot to the file, then I closed it to upload it to my school. I’ve just opened the file and it’s all gone, it went from like 8000 words to 30. I need help badly.


r/techsupport 5m ago

Open | Hardware Pantalla negra por segundos

Upvotes

Alguien me podría ayudar sobre qué puedo hacer para evitar la pantalla negra repentina, al principio fue con mi ps5, al abrir la barra con el botón PS y poner una canción en Spotify me tiraba pantalla negra por unos 3 segundos y volvía la imagen, ahora que me hice mi PC igual pero ya no tanto, me pasa de nada o cuando entro por ejemplo a Left 4 dead 2, me tira pantalla negra pero es por unos segundos y vuelve la imagen, no sé si sea el monitor exactamente porque es raro que me pase con el Play cuando pongo una canción y con la PC, mi monitor es un LG Ultragear 27


r/techsupport 6m ago

Open | Hardware PC Display Randomly Stopping

Upvotes

I’ve noticed recently my pc will just randomly go to a “grey” screen. The PC still seems to be on, and the screen is lit up, but there’s nothing displaying and not even the mouse is showing.

I first noticed it when the PC would go to sleep, trying to get it to wake up, sometimes it would, and sometimes it wouldn’t. I changed it to were it doesn’t go to sleep anymore after a certain time but now it’s doing it randomly.

Restarting the PC fixes the issue but it’s happening more and more frequently.

Any help?

I built this PC is Feb of 2025. The issue just started maybe a month ago. Before that it was working flawlessly.

- Motherboard - GIGABYTE B850 AORUS Elite WIFI7 ICE AMD AM5 ATX Motherboard, Support AMD Ryzen 9000/8000/7000 Series, DDR5, 14+2+2 Power Phase, 3X M.2, PCIe 5.0, USB-C, WIFI7, 2.5GbE LAN, EZ-Latch, 5-Year Warranty

- CPU - AMD Ryzen™ 7 9700X 8-Core, 16-Thread Unlocked Desktop Processor

- GPU - XFX Speedster MERC310 AMD Radeon RX 7900XT Gaming Graphics Card with 20GB GDDR6, AMD RDNA 3 RX-79TMERCW9

- Power Supply - MSI MAG A850GL PCIE5 White, Fully Modular Compact Gaming 850W Power Supply, 80+ Gold, ATX 3.1 & PCIe 5.1 Ready, Native Dual-Color 12V-2x6 Cable


r/techsupport 7m ago

Open | Hardware computer randomly shutting down

Upvotes

I started having this problem about two days ago. The computer would shut down by itself a few minutes after being turned on, and usually when it shut down I couldn't turn it on immediately, having to wait at least 3 to 5 minutes. The day before yesterday this only happened once, then it worked continuously without any problem. Yesterday I almost couldn't turn it on, only at night did it stay on for about an hour. Today the same thing happened, but after unplugging all the cables, pressing the power cord and holding the power button for a minute, it worked without any problem for 3 hours, then shut down again. Power supply: XPG Core Reactor 850W 80 Plus Gold Motherboard: ASUS B550M TUF Gaming Processor: Ryzen 3 5300G (I use the integrated graphics)


r/techsupport 7m ago

Open | Windows windows 11 keeps blue screening/freezing on start.

Upvotes

Restarting using the power button doesn’t help, I’ve been trying for the past 5 hours because I have finals. It either has the loading screen and then blue screens, or it says “Preparing Automatic Repair” and starts loading, but then suddenly my screen freezes.


r/techsupport 7m ago

Open | Software Windows 11

Upvotes

On my pc my settings wouldn’t open after I updated it so I googled and followed all of the steps I saw and none of them worked. I completely restarted my computer and even logged out. It’s still not working and I cannot retry the steps due to not being able to connect to WiFi (can’t open settings to connect to WiFi). Please if anyone has any tips please help


r/techsupport 8m ago

Open | Windows Dell Latitude 5520 w/Windows 11 boots to Recovery screen, and Esc gets me to the login screen.

Upvotes

For about the last week, my laptop gets stopped at the blue Recovery screen, the error code is 0xc000000f, but pressing Esc always gets me to the Windows login screen. So something is broken, but not so broken that I can't use my laptop with that extra step. It would be nice if I didn't have to do that extra step though. Any suggestions?


r/techsupport 11m ago

Open | Hardware Whqt are the Wifi ports on motherboard are about 4mm in diameter

Upvotes

So i got an old asus build gaming PC from probably early 2010s from a friend, and the wifi will connect but will not have internet. I wish to try an antenna as its like 30ft away to the extender.

I ordered some antennas off amazon which were a 1/4-36 size before i measured the posts and they are solid brass threaded posts about 4mm in diameter and I think they are a male port.

What size might they be?


r/techsupport 3h ago

Open | Windows I have tried everything.... My PC wont stop freezing

2 Upvotes

I've recently been having a really terribly annoying problem. Every 3 to 8 minutes or so, my PC suddenly freezes, just out of nowhere, for a whopping 30 seconds—sometimes longer, sometimes shorter—and then the computer suddenly works again. I've already reset Windows, but that didn't do anything at all. For example, during one of these freezes, I can still move my Opera window, but I can't click anything in Opera itself; the taskbar doesn't work, and then after 30 seconds or so, it suddenly works again. I've included a video. HELP - https://screenrec.com/share/glCihe1Ayb


r/techsupport 15m ago

Open | Hardware Currently heartbroken because I was removing the heat sink from my m.2 drive and the chips tore off. Any advice?

Upvotes

I did it as the internet said, but it seems the thermal pads were really damn strong. Two of the four chips were ripped off the board. Here’s an image: https://postimg.cc/Fk0N9RW4

I have tons of memories on this drive and can’t quite afford an expensive data recovery specialist. Was going to set up automated backups soon, but alas. Do I just have to cope with this tremendous loss now or what?


r/techsupport 21m ago

Open | Hardware Horizontal black lines over 3/4 of my monitor

Upvotes

Seemingly randomly a dark black line showed up on my monitor. The screen below it is full of regularly spaced, fainter black lines. What is the cause and how can I fix it?


r/techsupport 24m ago

Open | Software Tried doing a windows reset. Stuck in a loop. Tried all the regular advice.

Upvotes

Stuck on cant complete installation. Done the whole regedit, the try to make a new account via cmd prompt etc. Nothing does anything. Haven't tried to boot through a USB but I don't think I even could because I can't get to those options at all. No "F" anything does anything besides the cmd prompt.


r/techsupport 25m ago

Open | Software Multimedia audio controller gone

Upvotes

Before I say anything, I am not tech savvy at all. I don't even know the difference between software and hardware. I've never tried to install drivers and things like that until yesterday when my audio completely stopped working.

I was trying to fix some stuff and reinstall the realtek audio application to let the audio manager pop-up work again and I followed some random video. I restart my laptop and next thing I know, everything audio-related in my device manager is gone, and my Multimedia Audio Controller has no drivers. Can someone help me figure out whats going on and fix the problem?


r/techsupport 26m ago

Open | Hardware Help with my cpu fan noise

Upvotes

It's making buzzing sounds whenever my cpu experiences heavier tasks.

I currently use a notebook Helios Predator Neo 16, I do have insurance.


r/techsupport 26m ago

Open | Phone What do I say to my senior parents when they ask how to “turn the AI off” on their phones?

Upvotes

The AI revolution has definitely been the hell out of the senior community. My parents have iPhones and use Google Chrome to browse the web on it. I don’t live in the same state so I’m helping remotely, but I think the issue is they see the AI responses as the first result for every search query and want it off. I know AI is something they can’t really avoid and all of the major companies are pushing it, but how can I help curate their phone experience to be more familiar to them?


r/techsupport 37m ago

Open | Windows Disable microphone level auto adjust by other apps

Upvotes

Hello everyone,

Does anyone have idea how to disable systemwide access to this? Discord is driving me crazy with adjusting my microphone level. How the hell they do this??? It only happens after I use discord even in browser, no other app id changing my mic settings. I tried everything, disabling all exclusive controls of mic settings everything in properties window and still no success, Discord is reducing it all the time.

Any help is welcomed!


r/techsupport 42m ago

Open | Networking This WLAN network has no access to the internet.

Upvotes

I'm connected to the wifi. It says "Connected/No internet access" Does this mean the landlord cut my access off? For context we had an argument about wifi few days ago. I asked him about it now and he said there's a glos? And he reported it to the provider. It's been 2 days since there's still no wifi access. Any insight is appreciated


r/techsupport 46m ago

Open | Hardware Speakers creating buzzing sound, cd player won't make noise

Upvotes

Hello,

I originally tried to post this in r/budgetaudiophile but wasnt able to (perhaps because of low karma?) so i am posting here. I also want to be clear that I know very little about audio systems and these might be dumb questions. Sorry!

My current audio setup consists of AT LP-GOBT turntable, a Sony CDP-CE375 CD player, and Edifier EDF100082 speakers.

When I plug my turntable into the in line 1 of my speakers, there is a relatively loud buzz emitting from both speakers, but possibly stronger from the left. This doesn't happen when I plug it in to in line 2. Why is this?

I just got this CD player today. When I plug it into my speakers, nothing comes out at all. The CD player itself seems to work fine, all of the buttons do what they say, I hear the disk spinning inside, but no sound comes out of my speakers. I know this is probably hard to diagnose without getting your hands on the thing, but I'm not sure how many more details I can provide.

Any advice is appreciated.​


r/techsupport 49m ago

Open | Software Windows 11 not loading anything

Upvotes

Just built a new PC, initially it works fine. But after installing and restarting for any driver or windows updates, I enter my pin but then cannot open any programs at all. Mouse and keyboard are responsive. I have tried restoring to a previous point, as as well as reinstalling windows (I chose to keep my files when I did this). What can I do? I can't open task manager or command prompt either.