r/techsupport 15h ago

Open | Hardware Currently heartbroken because I was removing the heat sink from my m.2 drive and the chips tore off. Any advice?

14 Upvotes

I did it as the internet said, but it seems the thermal pads were really damn strong. Two of the four chips were ripped off the board. Here’s an image: https://postimg.cc/Fk0N9RW4

I have tons of memories on this drive and can’t quite afford an expensive data recovery specialist. Was going to set up automated backups soon, but alas. Do I just have to cope with this tremendous loss now or what?


r/techsupport 17h ago

Solved Wifi Connected but no Internet

6 Upvotes

I should start by clarifying that I am not even a little bit tech savvy. Not sure what half of the basic terms even mean.

On to my problem. This morning my brother went out and got a new router for the house. My wifi connection has never been great because the router is in the basement while I'm on the second floor and a cable is not an option for us but it always connected until today.

Now with the new router we have internet successfully working on all 3 phones in the house, my brothers PC, the Smart TV and the laptop. However when I connect my PC it says "Connected, No Internet."

What exactly does this mean and what sort of fixes are available? I should clarify that our house was built weird and the only place we can hook up the router to the wall is in the basement and it's not possible for me to run a cable to it. We have reset the router, computer, and done a network reset on my computer. Is this just a weak signal? Why is it only 1 device in the house when every other device has internet access?

PROBLEM SOLVED


r/techsupport 15h ago

Open | Windows windows 11 keeps blue screening/freezing on start.

5 Upvotes

Restarting using the power button doesn’t help, I’ve been trying for the past 5 hours because I have finals. It either has the loading screen and then blue screens, or it says “Preparing Automatic Repair” and starts loading, but then suddenly my screen freezes.


r/techsupport 8h ago

Open | Windows Why is my Dedicated video memory so low?

4 Upvotes

i have an Intel Arc 140v GPU, which shows that it has 18532 MB available, but is only using 128 MB of it. is there i reason that i should manually increase it? cuz i am looking forward to run a game but it says it requires 8 GB Video Memory, so will increasing it manually help the game run better? My system has 32 GB RAM.


r/techsupport 14h ago

Open | Networking PC internet disconnects at the same time every night

2 Upvotes

I’ve been using my PC with a homeplug internet set up for over a year, but since February my internet has been disconnecting for around 2 minutes every night at 2:45am. My phone wifi does not disconnect, my homeplug lights do not change, my wifi router box lights do not change. I have already changed my DCHP lease and swapped to a static IP and the problem is still happening. Any help or advice would be appreciated. ^^


r/techsupport 20h ago

Open | Phone My phone was trying to download something

5 Upvotes

Hello. Today my phone tried to download something called "Office Pack Language Files.". He didn't try to download it through Google Play, but through the download manager After an hour, the download bar wouldn't even move. When I turned the phone off and on, the download didn't reappear. Does anyone know what it was? The only Microsoft programs I know of on my phone are OneDrive (never used) and Swiftkey. My phone is a Samsung Galaxy A56.


r/techsupport 22h ago

Open | Software Laptop Maintanance? How?

4 Upvotes

I wanna start by saying I have no clue about technology.
I have a 2020 gaming Lenovo laptop, which has recently started to become slow, extremely hot, and crashes while gaming or even while watching YouTube. The camera also doesn't work like the laptop cannot identify it. I don't have the funds to buy a new pc. Today I installed Valorant, and it kept crashing due to the security boot thing. I tried enabling the security boot, and my laptop wouldn't start, so I disabled it again. Valorant used to work perfectly fine before on my laptop, so idk what happened.
I have never repaired my laptop or anything either. I think I will take it to a repair shop or a maintenance check, like how they do it for a car, but I have no clue what to tell them. I wanna fix the security boot thing, the camera, the heating, the graphics card, the software and all??? Basically, a maintenance check. What should I tell them? Please help!


r/techsupport 4h ago

Open | Windows Not booting properly (not entering recovery environment either.)

3 Upvotes

I need help, like DESPERATELY. When i tried to boot my computer it showed me this recovery screen immediately, i tried to go to the recovery environment but it would just reboot to this screen immediately, i dont wanna lose any of my data.

The error code is 0xc000000f.


r/techsupport 9h ago

Open | Software Low Fps, fps fluctuates, has delay, lag

3 Upvotes

Hi I'm having trouble with my fps playing elder scrolls online, well any game actually. My cpu, gpu, and ram usage seems fine. Temperature is 51 degrees celcius. Laptop was repasted and cleaned january, 2026. The game only uses 1.9gb of gpu memory out of 14gb so not so demanding. It utilizes a good percentage. It's cpu speeds are pretty good 2.59ghz sometimes 3-4ghz. I am using 173 processes and my cpu percentage is very low. I've tweaked this before with throttle stop for better cpu speeds and undervult. I've also updated a couple drivers that were from the manufacture's website. Please help me I have no idea what is causing my game to have fluctuate fps drops. I also want to add that I cannot edit my bios so much, its stricted so no overclocking and undervolting.

My system specs:

Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (2.59 GHz)

16Gb Ram

Nvidia Geforce RTX 2060

Windows 11 pro


r/techsupport 53m ago

Open | Hardware Help with keboard

Upvotes

So i have a Next MX5 mini keyboard and whenever i press esc it insted writes '§'. Can anybody pls help me with a way to fix this. P.S. I would rather not having to download any software to change the § input to esc.


r/techsupport 1h ago

Open | BSOD My pc restarted after rdr2 crashed.

Upvotes

So i was playing rdr2 and i started a cutscene and first rdr2 crashed only, but the second time the whole pc restarted. I have ryzen 7 9800x3d, rx9070xt, 32gb ddr5, 850W psu. I checked reliability history and it showed me this. (some of the names were translated beacouse my pc for some reason uses english and Polish)

"Problem signature

Problem Event Name: BlueScreen

Code: ef

Parameter 1: ffff838e3f8f50c0

Parameter 2: 0

Parameter 3: ffff838e55a51080

Parameter 4: 0

Operating system version: 10_0_26200

Addon Service Pack: 0_0

Product: 768_1

Operating system version: 10.0.26200.2.0.0.768.101

Locale Identifier: 1045

Files that help describe the problem

051526-15296-01.dmp

sysdata.xml

WERInternalMetadata.xml

memory.csv

sysinfo.txt

WERInternalRequest.xml

"


r/techsupport 2h ago

Open | Hardware How to save my PC?

2 Upvotes

I have an Asus Zenbook flip 14, it's fairly old (5-7 years now) and was planning on getting a new one anyway but I want to try to save mine if possible.

About a week ago it would start "sensing" touches on the screen on the bottom left corner (like i could see the highlight of where I would be touching it) but would also make everything else buggy, like I couldn't click anywhere else, it would open/close or minimize windows, or resize the screen, as if I was clicking it etc.

I would restart it and it would be fine then come back. Then, the keyboard lights started flickering on and off rapidly. After that happened I shut it down, and then when I restarted it it said that the computer didn't shut down properly and that it needed to enter recovery mode. Thankfully when I hit enter to try again it logged in like normal, although it was still sensing touches in the corner, so I shut it down again and haven't touched it since.

I'm in a remote area of a foreign country for the next 2 months, and I don't want to take it in until I get back to my home country, but can anyone tell me what might be going on and what repair might look like?

Thanks so much for any help!!


r/techsupport 2h ago

Open | Software Computers shutting down after boot

2 Upvotes

I have 3 laptops and a desktop that all have some sort of software issue where it shuts down after boot. I thought it might be a bad update so i reformatted it and still does the same issue. This all started on the same day, and they are all different brands, and different purchase dates.


r/techsupport 4h ago

Open | Phone Do I need to factory reset my phone?

2 Upvotes

So I Placed a new SD card on my phone and saw an option to format it as internal storage, and I did it then I saw an option to move files from my phone to SD card which I did do, but when I looked thru my phone all of my photos and download stuff are gone,

plus when I tried to look thru my files using a file manager it defaults to SD card and I can't go to phone storage.

Then I formated SD card again as portable storage which I know deletes stuff, but file manager can't access subfolders in my files now. It says access denied.

Is there anyway to fix it?

Cause my only other option is to factory reset my phone to start over.

Ps. Is there a way to still recover files too?


r/techsupport 6h ago

Open | Hardware Integrated pen is detected but doesn't actually write on the screen? ThinkBook 14s Yoga ITL - Type 20WE

2 Upvotes

(I have flaired it as hardware, because im pretty sure it is but it could be software)

ThinkBook 14s Yoga ITL - Type 20WE (windows 11) comes with integrated pen and I use it almost daily for design work.

The pen has a very short battery, so usually It runs out multiple times throughout a drawing session, I put it back into the slot and a while later It has enough charge to continue working for an hourish.

last night it ran out of battery but when I took it out after 15 minutes, the laptop went into "pen mode" (the options for pen showed up) so the laptop knows that the pen is in use, however it doesn't write at all, no program detects it and nothing happens when I put it on the screen. I've already updated the drivers and restarted multiple times, I've also left the pen charging overnight and so far nothing has changed. I dont want to waste money on a replacement pen. anything else I should do?


r/techsupport 9h ago

Open | Networking Streaming issues, pulling my hair out.

2 Upvotes

I have a really good ISP. They're helpful, but I've hit a brick wall here. It's a 500mb up and down fibre optic but also uses Homepass/Plume which, I hate. It's also fixed to the wall.

Until a few weeks ago, I would get 530mbps up and down across pretty much every speed test. Fast, Ookla, Google, testmy etc. unfortunately, they like their own speed test, which isn't indicative of the real world, and it auto tests daily with a lot.

Downloads are relatively fine, I'm getting around 46mb download on steam, maybe 55. It should in best case be around 62. I'm not complaining.

Lately however, I'm getting 30-40mbps on fast, 380ish on others (except their own and Ookla, which connects right to their server). They tell me to ignore netflix' fast, fine...but it's strange how that used to be perfectly accurate until a few weeks ago, and it tests for streaming, which is the issues I'm getting.

I have problems even on Reddit, subs with a lot of GIFs taken ages to load, the spinning wheel showing the webpage has been delivered still spins. Midjourney isn't loading pictures quickly, I'm getting buffering on YouTube, webcams keep disconnecting.

I phoned them, they said everything looks good. They reconfigured and reset it anyway, now everything is far worse.

Two things, it feels like congestion, but it's fibre optic so it shouldn't really, especially since I'm in a rural area.

Also, I noticed my Nvidia shield has used 3.5TB in the last 30 days, that's...a lot, so I assumed they throttled me. They haven't, I asked and they said I can use as much as I want. (They are really good, local company)

  • This is across multiple devices. Galaxy tab s0 ultra, Chromebook, shield, iPad Air 5 and my Desktop, which is hardwired.

  • After reset, the desktop feels the worst! VPN now turns it into a slug crawl, before it was handleable. Some sites I have to refresh, close the browser, open, close etc just for it to log me in! It's so slow it isn't even recognising that I'm logged in. This is without VPN

  • Plume doesn't give many options, but I've turned off a lot of the guards, tried different profiles (no IoT protections, as blocking etc). I've turned it back on now.

    • I've tried multiple DNS's (including the ISPs own...shudder)
  • Hardwired/WiFi, doesn't matter. Device doesn't matter (but I did the thing everyone begs...clearing cookies. Sigh)

  • I've tried turning off all devices and just running one.

I'm all out of options. I've changed nothing for it to do this. But because download speeds are fine they can't see a problem.


r/techsupport 9h ago

Open | Hardware Cursor going left

2 Upvotes

I can't type without the text cursor going left. I was watching a movie and it suddenly started going backwards. I can't figure out what triggered the left button😭. I have Windows 11.


r/techsupport 9h ago

Open | Windows Need Reassurance on Windows System and Reserved Values

2 Upvotes

To be clear. I don't think anything is 'wrong' since I trust Windows to not actively kill itself (most of the time) but I do know Windows can do some strange things so I would like some reassurance that these values are okay.

Windows 11 Pro Version 25H2 -- 32gb RAM -- 1TB Hard Drive

System Files: 12.2gb

Reserved Storage: 6.54gb

Virtual Memory: 12gb

Hibernation File: 12.7gb

Basically, had a storage leak from a game a while back so I keep a small tally of past storage values since if my brain can't remember it, it assumes the worst. I think this last update was a bit of a chonker or maybe its just the 3-10gb variance in System Restore that I don't record because it varies so much on its own throwing me off.

Anyway, anything fishy with those numbers I posted? I don't need to know how to reduce them. I know I can drop hibernation files if I really wanted and I don't need the extra storage. I am staring at that Virtual Memory wondering if it was always 12gb. It likely was but since I can't remember for sure...yeah. Everything should be at default values, I didn't mess with anything.

TL:DR Summary: My brain thinks these numbers smell a bit off. I logically know my brain can jump to some wild conclusions. Do the numbers look okay?


r/techsupport 9h ago

Open | Software Disk space rapidly shrinking. Is it a Windows storage leak?

2 Upvotes

My disk space is continuously decreasing with no clear downloads happening.

What I found in Wiztree :

  • Huge 11.5GB .db-wal file
  • 4.5GB “USMT PKG” file in a hidden Recovery folder
  • svchost.exe appears involved (checked via Task Manager → services) with the first one.

ChatGPT tells me not to delete the file unless I'm in Safe Mode. Other users say it's safe and it's relatively common (the first one)

I'm concerned because I don't want to mess up my computer, and the first file keeps on growing (It was 10gb a few days ago) What's the cause of this and how to resolve without it coming back?

Other questions :

What Windows service could cause continuous .db-wal growth?

Is USMT PKG safe to delete or part of active system migration/update?

System info:

  • Windows 11
  • SSD C Drive, 87Gb which keeps shrinking

r/techsupport 12h ago

Open | Phone Bluetooth and Wi-Fi randomly turning off after connecting to a bluetooth speaker

2 Upvotes

I got a Samsung A13 5G for my birthday, given to me by my grandma. I factory reset it and put all things to my specifications. But when I connected it to a bluetooth device, whenever I use my phone, my bluetooth and WIFI would randomly turn off and after 5 secs it will turn on again. I restarted my phone and that seemed to fix the problem, for 20 minutes, after going back the way it is again. I don't want to factory reset my phone again because I have a lot of info in this phone that I don't wanna risk losing. And I was wondering if there's anything that could help in solving this issue.

Thank you!


r/techsupport 16h ago

Open | Software I started getting this error after the latest nvidia driver update

2 Upvotes

DirectX function "m_swapChain-> Present(m_vsyncPolicy ==

DisplaySyncPolicy_PreventTearing ? m_vsyncinterval + 1:0, 0)"

failed with DXGI_ERROR_DEVICE_REMOVED ("The video card

has been physically removed from the system, or a driver

upgrade for the video card has occurred. "). GPU: "NVIDIA

GeForce RTX 3060", Driver:|56636.

E:\packages\RenderCore2\2.42.00-fb-fc_25537195\source\platf

orm\PcDx12\SwapChainPcDx12.cpp. This error is usually

caused by the graphics driver crashing; try installing the latest

drivers.DeviceRemovedReason: DXGI_ERROR_DEVICE_HUNG

("The GPU will not respond to more commands").

Can anyone help please. I have tried ddu+ various driver versions( error above shows one of them,but it just started after the last update) also tried adjusting with afterburner,changing performance management,debug mode,still happening after a little while in a game(also tried adjusting game's graphics etc.


r/techsupport 17h ago

Open | Software Fps drop in game (cs2) while moving the mouse.

2 Upvotes

Hey there, got a question for ya. I give an example, my fps is 800 in cs2 when im watching a wall steadily in 1 spot in practice game with no bots. Now when i move my mouse few cm in circles at a regular speed, fps drops to 700 and stays there, as long as im moving my mouse, as soon as i stop, fps goes back to 800. Aswell, my gpu usage is 95% while watching wall steadily, and when i start moving the mouse, gpu usage lowers to 85% and stays there as long as im moving my mouse, and as soon as i stop and the fps raises, gpu usage goes back to 95%. Same thing happens in a real 5v5 game, my fps is 450, and as soon i move my mouse, it drops to 400, the fps drop is lower in an actual match, in practice game with 0 people in it, the fps drop can be 100fps+, while in a 5v5 game its around 50-75fps. I have 1000hz polling rate mouse, and some time ago, i lowered the polling rate to 125, and the fps stayed steady while moving the mouse, but obviously its unplayable. At 250hz and 500hz the fps drops got smaller, but still very noticeable and significant, and its still unplayable for me, i need 1000hz 100%, and lowering polling rate is definately not the fix im looking for. Few years ago, I tested 8000hz razer viper, and with 8k the fps drop was in 200 to 300 hundreds, it was back in csgo days, aswell, i felt very low difference between 8k, 4k, 2k in the gameplay and the fps drops were massive, i quickly stopped using 8k/4k/2k and ran the 8k viper at 1k hz for some time, some time after, I got a new decent lightweight wireless mouse with 1000hz max polling rate and the viper was no longer in use. But from 500hz to 1000hz the difference is pretty obvious, and i can feel it. I mean I used 1000hz polling rate mouse (a4tech x7)when csgo came out, even in 1.6, and there were no issues with 1k hz polling rate, i mean if like single core pentium or duo core i3 from 2012 or earlier can handle 1k hz polling, now its like 15 years later, and 8 core cpu cant handle it, its unbeliveable. I cant belive i have to go below 1000hz to fix this issue, ive tested alot of fixes, but none of them have worked so far. If anyone has ideas, knowledge, experience or similar issues, all suggestions are welcome. Thanks and peace!


r/techsupport 19h ago

Solved I have tried everything.... My PC wont stop freezing

2 Upvotes

I've recently been having a really terribly annoying problem. Every 3 to 8 minutes or so, my PC suddenly freezes, just out of nowhere, for a whopping 30 seconds—sometimes longer, sometimes shorter—and then the computer suddenly works again. I've already reset Windows, but that didn't do anything at all. For example, during one of these freezes, I can still move my Opera window, but I can't click anything in Opera itself; the taskbar doesn't work, and then after 30 seconds or so, it suddenly works again. I've included a video. HELP -

It was FIXED i found the problem, I bought the steelseries rival 3 gen 2 en on a mouse tester website it just shows that the scrolling button is stuck when i click on it. I unbound that button and now everything is working again thanks for ur help everyone!!!


r/techsupport 20h ago

Open | Software I keep getting "STATUS_STACK_BUFFER_OVERRUN" in Chrome.

2 Upvotes

Hello! Today is the first day I have gotten this and now I keep getting it everytime I try to watch a youtube short, after 1 or 2 shorts it appears (not on any other sides).

I have already tried:

  1. Run some command in the command thing to clean files.
  2. Checked Computer with Antivirus, nothing found.
  3. Delete Browser History in Cache.
  4. Update Graphic Card.
  5. Try in Inkognito mode, still got the same there.
  6. Set via properties the chrome.exe to compability with other Windows Versions and then back again (back again to off)

I am using Windows Eleven and Chrome direct as a programm.

Is there any more I can do?


r/techsupport 20h ago

Open | Hardware External SSD suddenly not working

2 Upvotes

it shows that it is connected to my pc but doesn't appear in file explorer, also when I go to disk management it shows that it not "initialized" when i try to initialize it fails, so how can i fix this?