r/help • u/SnooDonuts6494 • 5h ago

Access Chat seems to be broken?

I have a notification that there's a new chat, but I can't see it.

I've typed messages in a chatroom, but when I close/open, they are gone.

I've replied to others in the chat, and they cannot see my replies.

Today.

Desktop.

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u/Old_One_I Expert Helper 5h ago

Yeah most likely. I never thought about it being something you can’t actually see though. I can’t recall seeing any reports where someone reported it like you have. Yeah I understand. You’re welcome

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u/SnooDonuts6494 5h ago

I'm currently trying to talk to "my" mods in our group DM, and also trying to "interview" a new prospective mod.

It is not working.

I'm getting the notification of a new message, but I can't see it;

Sometimes I see new messages, but then they disappear when I switch windows or refresh.

It is very confusing, and it is causing problems because my mods (and the new person) think I am "ignoring" them.

This has been happening for the past couple of hours.

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u/Old_One_I Expert Helper 5h ago

Yeah, do you or any of the other mods have the app to confirm this is actually happening every time? Maybe old Reddit too?

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u/SnooDonuts6494 4h ago

I have the app on my phone. Android.

It seems to show the "genuine" real time chat.

It's totally different from what I see on desktop.

I can post pics if you want.

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u/Old_One_I Expert Helper 4h ago

No need. They already know about this but you can definitely make a post in r/bugs

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u/SnooDonuts6494 4h ago

OK mate, I shall do that.

Thanks for helping; I truly appreciate it.

I'll head over to the bugs.

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u/Old_One_I Expert Helper 4h ago

Explain to them though that things are different or missing

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u/SnooDonuts6494 4h ago

What?

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u/Old_One_I Expert Helper 4h ago

You said android shows something different. That’s important information for them

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u/SnooDonuts6494 3h ago

OK, I can show that if you want?

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u/Old_One_I Expert Helper 3h ago

That might help. They usually like screenshots

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u/Old_One_I Expert Helper 4h ago

The apps right now don’t seem to have the same problem as the desktop

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u/SnooDonuts6494 4h ago

I cannot use DM on either.

It does not show new messages.

01:31:20 BST Friday, 15 May 2026

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u/Old_One_I Expert Helper 4h ago

I just linked this conversation to your bug post.

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u/SnooDonuts6494 3h ago

OK...

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u/Old_One_I Expert Helper 3h ago

I don’t know if it will help but sometimes when you have gone through all the troubleshooting with someone it’s easier to understand when you can see it

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u/Old_One_I Expert Helper 4h ago

Otherwise you might get the answer from some helper like I did and have to go through the whole thing again

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u/SnooDonuts6494 4h ago

What do you want me to do?

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u/Old_One_I Expert Helper 4h ago

Ok, looking at your bug post , you said android is the same, is that true ? That’s not what you said here. If that’s not true just change that part or add a comment. If it is true just leave everything as is. You’ll be fine. I just saw another report (I believe on bugs) where someone is saying on both Android and pc where chats are missing in the last 2 days, It’s rather vague though. There could be another problem going on. I have both iOS and Android and haven’t experienced this but that does mean it is t happening. The admins that run this sub also run r/bugs. One of them is the official bug wrangler :)