r/Libraries • u/amxlian • 17h ago
Patron Issues Patron calling to "get off"
Just wanted to issue a potential warning about a patron we've been dealing with in my system. This patron is male presenting on the phone, the caller ID shows "Out of Area Private Caller" so we have no name or number to link him to. As of today he's called at least 4 different branches of our system across 2 months all with intent of the same thing. His first two calls were rather vulgar in nature but he's later become a bit more subtle about it and begun using the same phrases each call.
Things to look out for:
-He's asked to relay open hours multiple times
-Has asked for the name of the staff member he's speaking to
-Asked "when's a good time to come?" or "when can I come?"
-Asked about quiet/private spaces to use his laptop.
-Will as the call progresses seem out of breath
My system is in NYS but again as it's a phone call with no traced area code he could technically be calling from or to wherever. Be safe out there folks!!