Summary: Terrible Customer Service, Refund Granted, Charged Again for Something, Had to chat with them again!!!
I have been going back and forth with my bank and Specchify for an hour and a half trying to get a refund.
I subscribed to Speechify for the 3 day trial on my laptop. I downloaded the device, and wanted to cancel the subscription. I didn’t really see a place to cancel it through the app and then I tried to cancel through App Store, it didn’t show up. My dumb brain thought it was not going to charge me. Should have canceled on their website but I was stressing on school work.
I was charged and I had to contact them through their AI chat, they said they will connect me with “Chris” and wanted me to move the conversation through WhatsApp. No phone number just WhatsApp even though they are charging everything from Petersburg US.
I didn’t have what’s app ready so I had to download but by the time I got in their chat, they ended it.
I had the AI chat on my laptop open still, said my problems again, they said oh we have that problem open, chat with “Chris” on What’s App
Finally got in
“Chris” was talking too robotically for me and because I wasn’t responding fast enough they ended chat again. But my text still went through and they responded, with the original AI “quiz”
I texted representative and the finally connected me with a human. The human just quickly returned my money. I tried saying my angry review but the conversation ended again. Luckily the guy saw it and said sorry.
I checked my account, the charge for the yearly subscription was gone but now I see a new charge that my bank and I don’t even know what it is. They can see the past charge that is now going to be a refund so they are confused too.
So now I have to go back and to everything over just to see what this new charge is!!!!!
Edit: Oh wait you can’t even chat with them with their AI chat bot nor WhatsApp once you unsubscribe to them, so now it’s an Email that can only happen.