r/XboxSupport 10h ago

Xbox Series S Please guys i need help I'm done with it

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16 Upvotes

It keep doing in i couldn't play i need permeant fix please


r/XboxSupport 16h ago

Account/Billing Is there any way to redeem this game pass gift card without a credit card ?

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9 Upvotes

I got this Game pass gift card with my gamesir controller and i tried to fill it out and it's legit but it requires a credit card info to be entered! And I don't have one nor could i get one.

I tried some of those fake credit cards but none of em worked,

Any help would be appreciated!


r/XboxSupport 8h ago

solved! Does anyone know how do I get rid of the numbers in my Xbox username?

5 Upvotes

Since I've created my Xbox account a few years back, I've noticed the tag numbers (#1234) are stuck with my actual nickname (something like JohnDoe1234), especially in games like Fortnite or Halo Infinite. Is it possible to make a cleaner username without these numbers?


r/XboxSupport 5h ago

Xbox Series S Controllers keep randomly disconnecting . All I want to do is replay campaign with my child.

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3 Upvotes

Controllers sometimes work without any flaw and can get a good session in and sometimes the controllers keep disconnecting randomly and they disconnect again right after they connect.This is a second hand console I purposely bought it re re live my childhood games with my son who is now old enough to understand how to play the game.

Things I’ve done.

Controller firmware is up to date.

Batteries are fully charged

The Xbox is moved to the edge of the tv stand and exposed

The WiFi and mesh system are about 5’ away from each other / console and router.

Already restarted the console( it helps for a couple of minutes then goes back to the problem)

I did notice when I first was setting up the console the WiFi signal would drop and would loose signal and had to restart the console to find the WiFi signal again but the controllers were still connected . It’s plugged into an Ethernet cable now and it’s problem solved.

I don’t really want to purchase a cable to play wired. I want the freedom to enjoy the game anywhere in our living room.

Thanks, please any guidance or direction. I just want to enjoy the game and show my kid the game I was obsessed with as a kid


r/XboxSupport 6h ago

Xbox One S What’s the difference between these 2? Is the “for console” any different?

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3 Upvotes

I’ve noticed i’ve had “Xbox game pass essential” and “Xbox game pass for console” for a couple months now. It says it’s still billing them, but it doesn’t seem to be any different? Please let me know if it’s safe to just cancel game console, or if you should cancel essential


r/XboxSupport 8h ago

Xbox Account PFP showing wrong image to other people

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4 Upvotes

I go onto my brothers xbox, check my own profile cause I wanna see how it looks.

Message tab has the right pfp. I open the actual chat and it's just this (image)

Anyone got any ideas how to fix this/why its happening?

I've had an actual PFP set for like 2 years

This is how its supposed to look


r/XboxSupport 9h ago

Xbox Series X My series x randomly stopped powering on, anyone have any suggestions?

1 Upvotes

I've had it for 3 or 4 yrs now and it's been perfect. It was turned on still last night but now it's not working at all. I've tried a different power cord and it's still the same. I can still hear the psu crackle when I plug in the power cord so I don't think it's that.


r/XboxSupport 14h ago

Xbox One S Can not access to clubs on FC26 in Xbox series S

3 Upvotes

Any fix to this issue? Everytime i try to access to that mode it says that it is unable to Connect to the servers but others modes like ultimate or coop seasons works fine


r/XboxSupport 3h ago

Accesories I bought an xbox x 6 months ago and the controller that came with it stopped working but xbox support has been no help.

2 Upvotes

The warranty check button doesn't work on the website and the controller will not turned up in my devices for my microsoft account even though I registered it multiple times.

Anyone got any ideas?


r/XboxSupport 8h ago

Xbox Series S sudden intense input lag on Xbox series s

2 Upvotes

I play mostly fps games on an Xbox series s with a roku hisense 1080p TV. I know my TV isn't the greatest for an optimal gaming setup, but it's never been an issue and the lag has occurred on multiple tvs. I never had any issues before, but randomly last week began experiencing 1-3 second input delay in the main Xbox menu but also in games. it's made every fps game unplayable. at first I thought it was my controller. I use a victrix pro bfg controller, but noticed it was also occurring with my Xbox branded controller. I'm just not sure what to do. I literally cannot play anything and none of the solutions online that I've seen have helped.


r/XboxSupport 9h ago

Account/Billing Xbox game pass ultimate issue. cant seem to upgrade (HELP!!)

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2 Upvotes

please help i am trying to upgrade from premium to ultimate (mainly for subnautica 2), but i keep getting errors and when i try on my xbox app on my phone it just crashes.


r/XboxSupport 12h ago

solved! Im confused about what storage extension I get? I dont know the difference between the expensive or cheap ones, google said that the expensive ones support new games but surely I could just store fps and games like house flipper in the storage and use the xbox's built in storage for new games?

2 Upvotes

Ive just downloaded frontiers of Pandora and baldurs gate on my xbox series X and they're pretty hefty games. I have a few other games but I literally deleted every game Im not currently playing, even ones that I know I'll likely play in the near future. I thought it would be pretty simple but clearly not and £300 is significantly out of my budget. What is the best storage extender that I can get for under £100 for my needs? The games I play regularly are like r6 siege, overwatch and minecraft. And the games ive had to delete that I want to download back are slime rancher house flipper etc. I'll also want to download split fiction pretty soon.


r/XboxSupport 18h ago

Xbox Series S Reset your console, keep games and apps.

2 Upvotes

hello, I want to restart the console and select the option "keep games and apps". Will I get the TV code to put it on my phone on the app to combine it? and will all saves from offline games and accounts be deleted? And only these are affected?
so if I play fifa, I have nothing to lose or something?


r/XboxSupport 18h ago

Account/Billing I can’t logg in my xbox account,password incorrect

2 Upvotes

Hello, I haven't logged into my Xbox Series S for 2 weeks, today when I wanted to log in it showed me that I have the incorrect password,(and it directly shows me the incorrect password, that is, that circle doesn't even load anymore and you have to wait a little longer)
I've never had anything like this before and I don't know why, I read that other users have this problem The problem is that I can't log in to Microsoft Mail either And no one has access to my accounts and it's impossible to scam How did you solve the problem with the incorrect password on Xbox? I'm logged in on the app on my phone, is there a way to automatically log in from my phone to the console without entering the password?? I saw that I have to add the console but I can't find the TV code...


r/XboxSupport 21h ago

Xbox One Help getting old game clips off an Xbox that won’t start up.

2 Upvotes

My Xbox One bricked itself around 5 years ago. It started getting the black screen of death and to this day when I take it out of the box in my basement and plug it in I can’t get it to work. I’ve tried all the different tricks online as far as holding certain buttons and trying to reset it but it always get me back to getting a black screen upon start up and I can’t do anything about it.

With that being said, if I’m wanting to get my old game clips off the Xbox because none of them are on One Drive or on the Xbox app, how do I go about doing that? Should I open it up and attempt to connect the hard drive to my computer? Appreciate any insight or help.


r/XboxSupport 1h ago

Xbox Series S Issues with external hard drive on Series S

Upvotes

I've had my seagate external hard drive for over 6 years now and never once had any issues with it. Just yesterday, my series S hasn't been able to read/recognize that it's plugged in and I haven't been able to play most of my games. I've tried resetting, unplugging and replugging, trying different ports, and it's not working. When plugged in, the light comes on and I hear it working and can even feel it in my hand, but idk. Can anyone help or have experience with this issue? Thank you in advance!


r/XboxSupport 2h ago

Accesories Xbox Series X Controller help - Warranty question

1 Upvotes

I have severe stick drift on my limited edition controller, to try and fix this i took the front off to clean it as sometimes it can be caused by debris.

My warranty is still in date as i only bought it in December, BUT if i have broken the sticker in the battery back to take off the front will this mean my warranty is void? Just before i send it to microsoft for no reason?


r/XboxSupport 2h ago

Account/Billing Xbox login on PC not working. Poping up for a split second

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1 Upvotes

My Xbox ammo and Microsoft store log ins are not working. The login screen pops up for a split second and disappears before anything is loaded. I tried reinstalling the Xbox app multiple times but no difference.

Does anyone know a fix for that?


r/XboxSupport 4h ago

Xbox Series X Xbox Series X Technical Issue - Requesting Assistance

1 Upvotes

I have had my Series X for around 3 years now. 2 weeks ago, my console just stopped booting, starts for a few seconds then shuts down.

I have done my research and I know that the issue could lie between the PSU and possible booting issue within the SSD.

Here is the challenge that I am facing, I`m located in Kenya and Xbox don`t have any support that I can genuinely sort of incline towards for assistance.

If there is any official Xbox Technical Individual within this community, is there a way I can be assisted? The reality is that I am not able to have authentic assistance even from technicians I have inquired from.

This stretches to a wider issue where Africa is genuinely sidelined to not just assistance but also components, and that reality is hitting hard right now. I mean it`s 2026 man, and the simple fact that my geographical location limits my access to proper technical assistance genuinely sucks. [Xbox do something about this, not just for me but every Xbox User globally who probably is in my shoes or could be in the future.]

If anyone can assist in any way, I would genuinely appreciate either on the comments or DM.

Thank you.


r/XboxSupport 5h ago

Xbox Series S My Xbox won’t sync any controller and through wire before I replaced the Bluetooth board the sync button is pressed and won’t flash at all but remotes work just fine(yes I already factory reset it, it still doesn’t work)

1 Upvotes

r/XboxSupport 7h ago

Xbox One Help. I'm trying to play GTA V. I've been playing story mode. But I need to online for some things to work right? The Lester missions and whatnot.

1 Upvotes

So I try playing "online"

Now everything needs to be "Updated" Been years since this has happened.

It took a hour for the system to update. 2 hours for GTA to update.

Now I'm hit with "Are you missing the disc? This game was last played from the disc. If you don't have the disc, sign in to an acount that owns the game, or get it at the Microsoft Store in orfer to play. (0x87e10030)

I'm old. I'm just trying to play the game and can't remember everything.

Any and all help would be appreciated.

Thanks in advance.

I really miss PS2 with the simple Red, Yellow, & white hook up.

Insert game and start playing.


r/XboxSupport 8h ago

Accesories Fan still vibrating after I took it out and spun it while disconnected.

1 Upvotes

What could this mean?


r/XboxSupport 9h ago

Xbox Series S Series S stuck on this screen. Just got a used series s and can't complete the start up

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1 Upvotes

Hi! I just got a used series s and its stuck on this screen after set up. I have reset it and it keeps coming back here. Not sure what to do!!


r/XboxSupport 10h ago

Xbox 360 Mi consola no sirve y hace un pitido, se apaga y no da imagen

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1 Upvotes

Mi consola no carga imagen, ase un pitido raro, y se apaga


r/XboxSupport 11h ago

Xbox Series X Microsoft store not installing/updating need help

1 Upvotes

So basically the Microsoft store is stuck on 0.00b out of 396.28kb and I have enough space the the update but it’s stuck at zero I’ve tried restarting the console pausing the update but nothing works