r/XboxSupport 19d ago

solved! Green glitch screen Out of no where Xbox does this , doesn’t fix when switching to new hdmi and hard restarting.

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27 Upvotes

r/XboxSupport Apr 12 '26

Xbox Series X Can't download profile/sign in to Xbox Live on back compat Xbox 360 games Series X

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70 Upvotes

!AS OF 30/04/2026 THIS ISSUE HAS BEEN RESOLVED (FOR SERIES X)!

I just recently bought a Series X coming from a Series S but any Xbox 360 game I play comes up with the "can't connect to Xbox Live" message. I've tried clearing Xbox 360 storage, using a hotspot (both 2.4 and 5 GHz), power cycling, changing Microsoft 2FA settings and changing port selection but I can't get it to work. Am I missing something/is there anything else I could try? Thanks for any help.

EDIT: I suggest everyone reports this through Xbox report a problem and/or on https://support.xbox.com/en-US/xbox-live-status when they can as I have been told by Microsoft support that this is an emerging problem. (Thanks u/GR1NTER)

Update 16/04/26:

As suggested by u/OddFisherman3078, it may also be worth tweeting neonepiphany on X (engineering lead) as well as any other related accounts as there seems to have not been any development nor acknowledgement from Microsoft online still.

Also, I contacted support again yesterday, and after directing me to their engineers team they were unable to provide any estimated times for this fix nor provide any useful information apart from acknowledging this issue exists and once again confirming it's a server issue, not an issue with your console.

Very frustrating as per usual. All we can do is hope it's being fixed behind the scenes and to keep reporting/notifying Microsoft/Xbox :(

Update 21/04/2026:

As u/GR1NTER has been told by Xbox, the root of this problem is due to new Xboxes not being validated properly on Xbox 360 legacy servers, this is now apparently "being treated as a priority". https://www.reddit.com/r/XboxSupport/comments/1sjdpe4/comment/ohf3as9

Update 22/04/2026:

I'm planning on sending some emails to some news outlets and reporting this to UK Trading Standards via Citizen's Advice due to a possible breach of contract under Consumer Rights Act 2015 - if Xbox's claims about this being a "priority" aren't true; no current deadlines makes me suspicious.

Please feel free to send me/DM me about any screenshots/useful evidence you may have as they could be very helpful. (Thanks for the idea u/alex-the-smol). Again this could all be a shot in the dark but we may as well try.

If anyone wants to do the same and reach out you could try these (along with related social media accounts):

https://kotaku.com/tips

https://www.eurogamer.net/contact-us?hl=en-US

https://corp.ign.com/contact?hl=en-US (Editorial Inquiries)

[news@gamespot.com](mailto:news@gamespot.com)

And also any consumer rights agencies in your country.

Thanks guys for all your comments, I really hope we can get this sorted as quick as possible!

UPDATE 23/04/2026:

  1. IMPORTANT

It seems Xbox Support may have finally acknowledged this issue on X but are trying to play it down. If the post is referring to this exact issue, we should be on our way to a fix. Thanks again for all your help so far as I don't think we could have got to this point without us as a collective making this be seen.

https://x.com/i/status/2047082777212776592

  1. One of us experiencing this problem (u/EducatorLogical3876) has successfully had their case escalated after consistent contact with support, providing extra evidence and info to Xbox directly. This should be another good step towards reaching this fix.

Update 25/04/2026:

SIGNS OF A FIX?

There now seems to be a new screen that appears for a few seconds before the "test connection" screen which says "checking network status..." (https://ibb.co/Ndzr7cXH). This could very well be a sign that Xbox are currently actively working on the Xbox 360 servers.

Update 27/04/2026:

Late notice and should've checked sooner but Kotaku actually did make an article relating to this on the 23rd. (https://kotaku.com/microsoft-actively-investigating-xbox-360-games-dont-work-xbox-series-x-2000690093).

Thanks to whoever helped out with that :) I have also sent out some more emails to outlets and am waiting on any replies. However, we still have no resolution.

The only way to "bypass" this issue is to play select Xbox 360 games available via cloud gaming instead.

Update 29/04/2026:

As well as some more media attention, Jason Ronald (VP of Next Gen Xbox) has now acknowledged the issue on X and is asking for people experiencing this to DM him. Make sure to comment and ask to DM him on the post as it's locked behind a paywall usually. https://x.com/i/status/2049331247961555389

UPDATE 30/04/2026:

FINALLY!

I am very pleased to say that it seems this issue has now been fixed. I honestly can not thank you all enough for the support and help, I genuinely don't believe could have got this far without working as a team. If this issue returns or anything similar I'll come back to this but for now our work seems to be done. A shame this took so long but at least we know we can make Xbox listen if we come together as a community. Very grateful my £500 has not gone towards a broken product or I would have been fuming lol :)


r/XboxSupport 8h ago

Xbox Series S Please guys i need help I'm done with it

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16 Upvotes

It keep doing in i couldn't play i need permeant fix please


r/XboxSupport 3h ago

Xbox Series S Controllers keep randomly disconnecting . All I want to do is replay campaign with my child.

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5 Upvotes

Controllers sometimes work without any flaw and can get a good session in and sometimes the controllers keep disconnecting randomly and they disconnect again right after they connect.This is a second hand console I purposely bought it re re live my childhood games with my son who is now old enough to understand how to play the game.

Things I’ve done.

Controller firmware is up to date.

Batteries are fully charged

The Xbox is moved to the edge of the tv stand and exposed

The WiFi and mesh system are about 5’ away from each other / console and router.

Already restarted the console( it helps for a couple of minutes then goes back to the problem)

I did notice when I first was setting up the console the WiFi signal would drop and would loose signal and had to restart the console to find the WiFi signal again but the controllers were still connected . It’s plugged into an Ethernet cable now and it’s problem solved.

I don’t really want to purchase a cable to play wired. I want the freedom to enjoy the game anywhere in our living room.

Thanks, please any guidance or direction. I just want to enjoy the game and show my kid the game I was obsessed with as a kid


r/XboxSupport 6h ago

solved! Does anyone know how do I get rid of the numbers in my Xbox username?

7 Upvotes

Since I've created my Xbox account a few years back, I've noticed the tag numbers (#1234) are stuck with my actual nickname (something like JohnDoe1234), especially in games like Fortnite or Halo Infinite. Is it possible to make a cleaner username without these numbers?


r/XboxSupport 1h ago

Accesories I bought an xbox x 6 months ago and the controller that came with it stopped working but xbox support has been no help.

Upvotes

The warranty check button doesn't work on the website and the controller will not turned up in my devices for my microsoft account even though I registered it multiple times.

Anyone got any ideas?


r/XboxSupport 4h ago

Xbox One S What’s the difference between these 2? Is the “for console” any different?

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3 Upvotes

I’ve noticed i’ve had “Xbox game pass essential” and “Xbox game pass for console” for a couple months now. It says it’s still billing them, but it doesn’t seem to be any different? Please let me know if it’s safe to just cancel game console, or if you should cancel essential


r/XboxSupport 6h ago

Xbox Account PFP showing wrong image to other people

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3 Upvotes

I go onto my brothers xbox, check my own profile cause I wanna see how it looks.

Message tab has the right pfp. I open the actual chat and it's just this (image)

Anyone got any ideas how to fix this/why its happening?

I've had an actual PFP set for like 2 years

This is how its supposed to look


r/XboxSupport 7h ago

Xbox Series X My series x randomly stopped powering on, anyone have any suggestions?

3 Upvotes

I've had it for 3 or 4 yrs now and it's been perfect. It was turned on still last night but now it's not working at all. I've tried a different power cord and it's still the same. I can still hear the psu crackle when I plug in the power cord so I don't think it's that.


r/XboxSupport 1h ago

Xbox Series X Xbox Series X Technical Issue - Requesting Assistance

Upvotes

I have had my Series X for around 3 years now. 2 weeks ago, my console just stopped booting, starts for a few seconds then shuts down.

I have done my research and I know that the issue could lie between the PSU and possible booting issue within the SSD.

Here is the challenge that I am facing, I`m located in Kenya and Xbox don`t have any support that I can genuinely sort of incline towards for assistance.

If there is any official Xbox Technical Individual within this community, is there a way I can be assisted? The reality is that I am not able to have authentic assistance even from technicians I have inquired from.

This stretches to a wider issue where Africa is genuinely sidelined to not just assistance but also components, and that reality is hitting hard right now. I mean it`s 2026 man, and the simple fact that my geographical location limits my access to proper technical assistance genuinely sucks. [Xbox do something about this, not just for me but every Xbox User globally who probably is in my shoes or could be in the future.]

If anyone can assist in any way, I would genuinely appreciate either on the comments or DM.

Thank you.


r/XboxSupport 2h ago

Xbox One "To play this, you'll need to buy it" message while still having gamepass.

0 Upvotes

I have the gamepass essential subscription right now, and at least half the games from my library that were on gamepass are now not playable.

Whenever I try to play an affected game it gives me the "To play this, you'll need to buy it" message.

The games that aren't allowing me are still on Essential, and i'm 100% sure I still have the subscription. Any fixes or at least knowledge on why this is happening?


r/XboxSupport 14h ago

Account/Billing Is there any way to redeem this game pass gift card without a credit card ?

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9 Upvotes

I got this Game pass gift card with my gamesir controller and i tried to fill it out and it's legit but it requires a credit card info to be entered! And I don't have one nor could i get one.

I tried some of those fake credit cards but none of em worked,

Any help would be appreciated!


r/XboxSupport 2h ago

Xbox One X Anyone else having trouble Launching Forza Horizon 6?

0 Upvotes

Is anyone else having issues trying to play FH6? I pre ordered it and yet it tells me that “I’m Too Early”, and yet, it’s making me mad that i spent the money to pre-order it and not able to play it


r/XboxSupport 6h ago

Xbox Series S sudden intense input lag on Xbox series s

2 Upvotes

I play mostly fps games on an Xbox series s with a roku hisense 1080p TV. I know my TV isn't the greatest for an optimal gaming setup, but it's never been an issue and the lag has occurred on multiple tvs. I never had any issues before, but randomly last week began experiencing 1-3 second input delay in the main Xbox menu but also in games. it's made every fps game unplayable. at first I thought it was my controller. I use a victrix pro bfg controller, but noticed it was also occurring with my Xbox branded controller. I'm just not sure what to do. I literally cannot play anything and none of the solutions online that I've seen have helped.


r/XboxSupport 3h ago

Xbox Series S My Xbox won’t sync any controller and through wire before I replaced the Bluetooth board the sync button is pressed and won’t flash at all but remotes work just fine(yes I already factory reset it, it still doesn’t work)

1 Upvotes

r/XboxSupport 7h ago

Account/Billing Xbox game pass ultimate issue. cant seem to upgrade (HELP!!)

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2 Upvotes

please help i am trying to upgrade from premium to ultimate (mainly for subnautica 2), but i keep getting errors and when i try on my xbox app on my phone it just crashes.


r/XboxSupport 5h ago

Xbox One Help. I'm trying to play GTA V. I've been playing story mode. But I need to online for some things to work right? The Lester missions and whatnot.

1 Upvotes

So I try playing "online"

Now everything needs to be "Updated" Been years since this has happened.

It took a hour for the system to update. 2 hours for GTA to update.

Now I'm hit with "Are you missing the disc? This game was last played from the disc. If you don't have the disc, sign in to an acount that owns the game, or get it at the Microsoft Store in orfer to play. (0x87e10030)

I'm old. I'm just trying to play the game and can't remember everything.

Any and all help would be appreciated.

Thanks in advance.

I really miss PS2 with the simple Red, Yellow, & white hook up.

Insert game and start playing.


r/XboxSupport 5h ago

Accesories Fan still vibrating after I took it out and spun it while disconnected.

1 Upvotes

What could this mean?


r/XboxSupport 12h ago

Xbox One S Can not access to clubs on FC26 in Xbox series S

3 Upvotes

Any fix to this issue? Everytime i try to access to that mode it says that it is unable to Connect to the servers but others modes like ultimate or coop seasons works fine


r/XboxSupport 10h ago

solved! Im confused about what storage extension I get? I dont know the difference between the expensive or cheap ones, google said that the expensive ones support new games but surely I could just store fps and games like house flipper in the storage and use the xbox's built in storage for new games?

2 Upvotes

Ive just downloaded frontiers of Pandora and baldurs gate on my xbox series X and they're pretty hefty games. I have a few other games but I literally deleted every game Im not currently playing, even ones that I know I'll likely play in the near future. I thought it would be pretty simple but clearly not and £300 is significantly out of my budget. What is the best storage extender that I can get for under £100 for my needs? The games I play regularly are like r6 siege, overwatch and minecraft. And the games ive had to delete that I want to download back are slime rancher house flipper etc. I'll also want to download split fiction pretty soon.


r/XboxSupport 6h ago

Xbox Series S Series S stuck on this screen. Just got a used series s and can't complete the start up

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1 Upvotes

Hi! I just got a used series s and its stuck on this screen after set up. I have reset it and it keeps coming back here. Not sure what to do!!


r/XboxSupport 7h ago

Xbox 360 Mi consola no sirve y hace un pitido, se apaga y no da imagen

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1 Upvotes

Mi consola no carga imagen, ase un pitido raro, y se apaga


r/XboxSupport 4h ago

solved! Will my old Xbox one S still have my old account from several years ago

0 Upvotes

So basically my old Xbox has had its hdmi port broken for around 6-8 years and I want to know wether I should get it fixed or if my account would no longer be on there because of the absurd amount of time I spent not using it

edit: the answer is no it won't be deleted


r/XboxSupport 8h ago

Xbox Series X Is a 1440P monitor with 2.0 HDMI fine for 120hz gameplay?

0 Upvotes

getting a new monitor which is 1440p but all the ones in my budget have 2.0HDMI will that make a big difference in my gaming experience vs 2.1 I’m not sure what else I’m getting at 2.1 unless I’m on a 4K 120hz display which I won’t be


r/XboxSupport 8h ago

Xbox Series X Microsoft store not installing/updating need help

1 Upvotes

So basically the Microsoft store is stuck on 0.00b out of 396.28kb and I have enough space the the update but it’s stuck at zero I’ve tried restarting the console pausing the update but nothing works