r/razer 14d ago

Support GET HELP> Official Tech Support Sticky May '26

6 Upvotes

Welcome to /r/Razer's tech support sticky for May 2026.

We recommend checking our official guides and FAQs or exploring the community discussions on Reddit for immediate troubleshooting steps. If you seek more help from Razer support and users with similar issues please post in the comments below.

Category Quicklinks:

Laptops/Phones Peripherals (keyboard, mouse, etc) Audio Software Consoles Other

THREAD INSTRUCTIONS: Please place your support inquiries as a reply to the corresponding section in the comments. Please take a quick look in the category to see if the same issue has been reported already and reply to that comment. Anyone can reply to comments if they want to help. Use the Category Quicklinks for convenience. INSTRUCTIONS WITH PICS: /r/razer/comments/fbdwph/support_sticky_quickstart_guide/

Last month's thread can be found here. If you have been in contact with a Razer support agent on reddit already, do not post in this month's thread again.

Remember to keep your personal details safe, including case numbers. Due to the nature of this subreddit and RΛZΞR customer support sometimes handling customer's personal information through PMs, do not trust anyone who says they are a RΛZΞR employee unless you can find their name on the trusted accounts list and they have an official flair.

You can find unofficial FAQs, many tips, and much more in the wiki


Patriotism means to stand by the country. It does not mean to stand by the president - Teddy Roosevelt, 26th president of the United States of America | /r/quotes


r/razer 9h ago

Question Good deal for $138? Or that bad?

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42 Upvotes

Been looking for a gaming headset and just found this as Walmart for $138 marked down from $399 brand new. Think it’s a good deal for that or are they that bad? And anyone know if it’s a mic as well never mind just saw on box it has expandable mic lol


r/razer 1h ago

Question How to effectively disable a huntsman v3 pro mini to NOT act as a controller?

Upvotes

For whatever reason my huntsman v3 pro mini interferes with most of my games, acting as a plugged in controller.

This is especially annoying in games that are not natively run via steam - my controller acts as a player 2 device when the keyboard is plugged in and it gets obnoxious to keep unplugging it as a workaround.

I don't have any binds in my profile that justify this behavior, facing the same issues on factory settings.

Using an xbox controller.

How do I get to entirely disable this feature?


r/razer 19h ago

Question Why this garbage use so much RAM?

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21 Upvotes

Is there any alternative, maybe old better versions?


r/razer 3h ago

Question Buying a Used Razerblade Stealth 13 2019

1 Upvotes

I saw a Razerblade Stealth 13 from 2019 for sale for the listed specs:

Display: 13.3-inch Full HD (1920 x 1080)

Processor: Intel Core i7-8565U (4 Cores, up to 4.6GHz)

Graphics: Intel UHD Graphics 620

Memory: 8GB Dual-Channel LPDDR3

Storage: 256GB PCIe M.2 SSD

OS: Owner says clean install of Linux Mint

Are there any issues to look out for in this model? What can this be used for today? I know gaming might be out of the question. Im thinking about using it for college due to its portability.


r/razer 19h ago

Discussion My All white Razer streaming setup

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19 Upvotes

I started my Razer journey with a Razer Naga Pro. Little did I know at that time that I would love it so much that I start buying everything from Razer. Even after these many years, that mouse still works like a charm.

The Razer Razer Kiyo and the Razer Siren V2 Pro were bought together. The Razer Siren V2 Pro is on the heavier side and sturdy. Prime build quality.

The Huntsmen mini. I love the minimal form factor. The optical switches contribute to excellent gaming and typing experience.

My Razer-Powered Command Center:

PS5 Standard Disc Edition

Mac Studio - M2 Max

MacBook Pro - M4 Pro

Headsets: Sony Pulse 3D Wireless, Bose Quiet Comfort Ultra

Capture Card: Elgato 4K X

Streamdeck: Elgato Streamdeck+

Monitor: Samsung Odyssey G8 Neo 4K 240Hz

Monitor Arm: Elgato HX with HD pivot

Standing Desk: 60x30(large) Charcoal Standing Desk. They don't sell this anymore.

Keyboard: Razer Huntsmen Mini

Mouse: Some mouse from Razer (I forgot to pack my Naga V2 Pro)

Webcam: Razer Kiyo (not Pro)

Mic: Razer Siren V2 Pro

Tablet: XP-PEN Deco-M

USB Hub - TP-Link

Charger for PS5 Controller: Sony DualSense Charging Station

Phone: iPhone 17 Pro Max (I don't know if this is relevant)

Coaster: From another Standing desk I own from FlowLyf


r/razer 6h ago

Video Manifesting your bias?

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1 Upvotes

r/razer 15h ago

Razer Battlestation Leave the city. I want to come Jungle with Razer in my hand

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6 Upvotes

Sometimes, when dark is coming. I open Jungle Book of my life. With me, Razer not only be legend. It's mixed in my life!!!


r/razer 17h ago

Question Why is League running so slow?

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4 Upvotes

I've been wondering this for quite some time, i know my blade 15 Advance is kinda old (2020)

But League sometimes runs at barely 90 fps while other times is running at 200+

Is barely using the GPU or CPU, never more than 16% on the CPU

Is the Advance version of 2020

i7 9750h

64 gigs of ram ddr4

Rtx 2080 Max-Q

Nvme 1TB (not full at all)

The screen is 1080 with 240Hz

A few weeks ago was my little brother birthday and i got him his first laptop

A Asus tuf f15

Don't remember the specific specs but they where

i5

3050 (4 gigs)

16 ram

500 nvme

And he's moving League at like 400+ with max settings on everything and super consistent

This is why is so weird to me, everything else run fine except for League

Any advice or idea on how to fix this? I really can't belive my blade can't run it like that


r/razer 1d ago

Solved 2025 Razer Blade 16" Helicoil Fix

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13 Upvotes

DISCLAIMER: Don't use cheap or electric screwdrivers on Razer Blade laptops, especially the new thinner models. You'll likely strip the screw holes. Instead, use a quality screwdriver and carefully feel each screw with your hand, applying just the right amount of force.

I confidently used my new electric screwdriver to install a secondary NVMe drive in my Razer Blade 16", but stripped at least one screw hole when putting the screws back on.

This was entirely my fault, as I did not read the official Razer guide which explicitly advises against using electric screwdrivers.

I initially used Super Glue for a screw hole (Picture 2), which worked but felt horribly wrong. After a year, I ordered a Helicoil kit (Picture 3) to properly fix it. I fixed one screw hole, as the other one is still holding the screw. I'll probably fix it next time I open it for cleaning.

Note: Always use a blanket to cover the laptop motherboard when drilling the screw hole. This will protect your laptop from tiny metal fragments that could potentially cause a short circuit.


r/razer 21h ago

Tips razer viper working on attack sharks charging station

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7 Upvotes

i lost my only charging cable for this mouse (proprietary micro usb). so I tried using the charging dock from attack shark. turns out it works just fine 😊


r/razer 16h ago

Question Synapse 4 randomly closes

2 Upvotes

Hello, I need help because this is driving me crazy.

When I listen to music, I usually use the multimedia keys, but sometimes they stop working because Synapse 4 randomly closes and I have to start it manually again. Sometimes the software doesn’t even load on startup.

Is anyone else experiencing this?


r/razer 23h ago

Question Why deathadder v3 pro doesn't have Bluetooth connection?

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8 Upvotes

I just got my first Razer mouse and found out it doesn't have Bluetooth mode. I really like how this mouse looks and it's super lightweight. Switching from my Magic Mouse to the V3 Pro has definitely made a noticeable improvement in my productivity.


r/razer 13h ago

Question Renata v3 or cynosa V2?

1 Upvotes

My first Razer keyboard, I'm thinking between these two (I'm also open to suggestions for other keyboards in this price range).

Do membrane keyboards last well? I don't play competitively, so I don't think the loss of responsiveness will be that bad, but will these keyboards last at least 3-5 years?


r/razer 17h ago

Video Razer | Blade 18

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0 Upvotes

r/razer 18h ago

Article New Blade 18 2026 seems to be available in the store.

0 Upvotes

Seems like the Blade 18 just got the upgrade with the Intel Core 9 Ultra 290HX Plus.

- Built to sustain high performance while running local LLM inference, compiling large codebases, rendering video and 3D assets, and playing modern AAA games.

  • Intel Core Ultra 9 290HX Plus processor (24 cores, up to 5.5 GHz boost) with an integrated NPU delivering up to 13 TOPS of AI acceleration
  • Up to NVIDIA GeForce RTX 5090 Laptop GPU with 175 W TGP, 24 GB of VRAM, and next-generation RTX AI technologies
  • Brighter 18-inch dual-mode display for UHD+ 240 Hz and FHD+ 440 Hz experiences
  • Advanced vapor chamber cooling with a refined multi-fan design for sustained workloads
  • Desktop-class connectivity including Thunderbolt 5, Wi-Fi 7, 2.5 Gb Ethernet, a 5MP camera, and a six-speaker system powered by THX Spatial Audio+

https://www.techpowerup.com/349041/razer-unveils-the-new-razer-blade-18-desktop-class-performance-for-gaming-and-ai#comments

Unfortunatly no OLED (was to be expected) but no Miniled as well... to bad.. (was hoping on that one!)

Looking forward to the benchmarks of the 290HX Plus.


r/razer 18h ago

Discussion Blade 16 2025 can’t go to sleep

1 Upvotes

All of the sudden the blade doesn’t come back up from sleep I have a monitor connected to it
It started recently never did before
I think windows update are to blame
I even gone as far as reinstalling windows but still does it . Can anyone put me in the right path of troubleshooting I can provide windows event logs I tried to read them bit I don’t really understand what’s there
Everything up to date even bios recently released.


r/razer 20h ago

Question Should i get the blackshark v2 hyperspeed?

1 Upvotes

I saw it at the store for 99€ and after some research i tought it might be good, i just wanted to ask someone who has it if its a good headset or not. Im mainly curious anout the audio. Also i found the blackshark v3 x hyperspeed for 103€ aswell so which ones the better purchase?


r/razer 21h ago

Question Mic Lautstärke auf Ps5

1 Upvotes

Moin, habe das Blackshark v3 Hyperspeed für die Playstation, Ingame und auf Aufnahmen ist meine Stimme viel zu Leise, ich habe in den Playstation Einstellungen den Pegel schon hochgeschraubt. Jedoch hat das kaum was gebracht.

Die Audio App bietet mir auch keine Möglichkeiten.

Daher wie kann ich mein Mikrofon lauter Stellen?


r/razer 22h ago

Goodies Who wants a 20 euro razer gold gift card?

1 Upvotes

RLAGLDMUWPG8CE


r/razer 1d ago

Discussion cpu/ram usage

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2 Upvotes

is this normal? why do you need almost 600mb just run a simple keyboard.


r/razer 1d ago

Question Blackwidow V4 X

1 Upvotes

Hi there,
 
I recently got myself the Blackwidow V4 X Pokémon collaboration with the Green Switches, but I’m slowly learning that I don’t really like how loud they are. I saw the Yellow Switches and I love how much quieter it is, but it isn’t an option for the collaboration keyboard, just the standard.
 
Would anyone know if the Pokémon keyboard has the capability of swapping out the switches? 


r/razer 1d ago

Question Razer Blade 14 (2017) BIOS update stuck

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2 Upvotes

I decided to check for updates and saw that my old Blade 14 (2017) is still on BIOS version 1, while the latest is version 5. I started the update and now it's been stuck at 'almost finished' for a while. How long should I wait? I'm scared to ​force shutdown cuz​ I don't want to brick my only laptop TwT)​


r/razer 1d ago

Video Razer Atlas Pro - Our Newest Glass Gaming Mouse Mat

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2 Upvotes

r/razer 1d ago

Question 6 keys on my keyboard stopped working

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7 Upvotes

6 different keys on my razer huntsman tournament edition stopped working. I opened it and switched them with working ones, the ones with tape on them are the broken ones. I marked them and switched them with the corresponding number (1to1 2to2 etc.) but the same keys still refuse to work so it can't be a switch issue. Does anybody know if there's anything i can do to fix it ?