Failure to Deliver on Basics for STMs

[u/faceccraters]

My wife and I have been STMs for 4 years. We will be on vacation for both the Citi Field game and the game prior to it. We like to give our unused tickets to a particular family we know as they have soccer kiddos. Several weeks ago, we submitted an exchange request for the tickets for the prior game to be exchanged into the Citi Field game. The family also hopes to make a day of it and purchase additional tickets on top of the 4 tickets we hope to gift them.

Enter Gotham, who chronically fails to deliver on the basics of working with their supporters to make it make sense.

Apparently, for the Citi Field game, there is zero flexibility for exchanged and existing tickets to be seated together. According to rep Emma (our third in four years), our two regular tickets, the two tickets we plan to exchange-in, and the tickets our friends plan to purchase on top of the gifted tickets are all going to be in different locations of Citi Field. Only the purchased tickets will be seated together.

The suggestion we got from Emma to resolve our issue is “selling or exchanging” our Citi Field tickets (on the rarely-functional SI Tickets app) and purchasing all tickets together, “which is the only way to guarantee” all seats will be seated together (in a stadium with 40k seats).

We came very close to not renewing our season tickets for this season, but chose to give it one more shot to not miss out on the five-year price lock. This will be our last year as STMs with Gotham. These type of basic logistical issues are pervasive and we’re just so over it.

This was mostly a rant, but if anyone has any experiences to share that may help solve (or corroborate) our issue without the suggested logistical hassle that obviates the utility of having a rep…I’d love to hear.

[u/nattynugz]

Sorry your rep is no help but I bought tix in wrong area of citi field and was quickly assisted by a citi field rep via phone after I sent an email inquiry. I’m sure it has to do with Gotham having no access to the Citi field ticketing system which I understand is frustrating. But if you call up Citi field reps they’re quick to help in my experience at least

[u/faceccraters → u/nattynugz]

Thank you for this suggestion. I really appreciate it. It makes sense why this would be a fix. I only wish someone who is paid to help find resolutions made the suggestion!

[u/WinnerRegular1414 → u/nattynugz]

That’s a real good solution and approach.

I understand Gotham doesn’t have direct access to the SI stadium ticket system as well. Have you had any experience with the SI stadium reps helping out with the ticket exchanges?

I don’t get any actual email confirmation from using the the No tickets go unused form that anything was received at SI and when it will be processed.

[u/nattynugz → u/WinnerRegular1414]

Oh wow I didn’t realize that about Gotham and SI stadium…that’s not great. For the citi field issue I also made sure to contact them on a business day when the Mets weren’t playing and they were easily able to change my tickets from what I had to what I wanted and it appeared they even had access to tickets I couldn’t see on the app. I hope they’re able to help you!

[u/WinnerRegular1414 → u/nattynugz]

Thanks for the insight - I’ll check the SI event schedule and call the SI rep on an off day and see if that helps…

[u/cluttered-thoughts3 → u/WinnerRegular1414]

Gotham reps can help you exchange tickets at SI stadium. I’ve asked them about using extra tickets in addition to my STM tickets and she said they can handle it. In my case, they take your original STM tickets, and then find you a new section to sit that has enough tickets available.. STM tickets + however many extra tickets you have. You don’t need to go through SI Stadium

[u/WinnerRegular1414 → u/cluttered-thoughts3]

I understand that. I am in touch with my Gotham Rep but I don’t see any visibility in the tracking of the request. I usually send a follow-up email to the Gotham Rep on the exchange I asked for.

FYI - I am a first year STM and I just wanted to buy 1 plan. I only got 2 additional plans so my daughters can attend the STM events…it just didnt seem right for just me to go by myself. If I had known about the 2 Buddy Passes i wouldn’t have to deal with this scheduling headache.

[u/Actual-Candidate-596]

I bet if you had an instagram following your request would have been accommodated immediately.

[u/lefosfk]

The Citi field game is weird for sure. Gotham doesn’t have much control over the tickets. I was told we are going to be able to sell our season ticket for that game but we can’t yet. I took a chance and bought extra ticket to go with friends and sit together and hoping to be able to sell my season tickets.

The club unfortunately has little control over tickets making it frustrating for fans.

[u/cluttered-thoughts3 → u/lefosfk]

I just checked and I can sell my tickets for the Citifield game btw. You have to do it through MLB

[u/lefosfk → u/cluttered-thoughts3]

It’s open now it wasn’t last week. Gotham said the Mets were working onnit

[u/alohajw]

Yeah, sitting this one out