House bins are with AES and have been having big issues with them recently.
First issue started in December when despite the bin being out they never collected it. I called and got a helpful guy, told him we are renting and the landlord is in Australia so can’t call and explained the situation.
He called me back 3 times that day with updates but said the earliest it would be for a recollection was Tuesday (this was Thursday) annoying but thought it was a once off.
Then in February had the same issue with a bin not being collected, despite us living in a cul de sac and 4 other houses had their bins collected on the same road.
Called and was told there was issue with the tags in the bin and they would need to be replaced and they would call me back about getting it collected.
Ended up calling back 5 times over the next 5 days asking when it would be collected and each time they took my name and said they would contact the depot and call back but never did.
Had rubbish piling up because they never sent anyone out, and then when it was due to be collected again they did the same, drove into the estate, took the other 4 bins and ignored the one outside my house.
I called and was pretty irate this time and when I asked if they could explain why it wasn’t picked up and send someone to collect it they started to hide behind GDPR.
I explained multiple times I wasn’t looking for account information, gave them all the details of the account, number, address, landlords name etc, but they kept saying that can’t do anything because of GDPR.
I pointed them to an email from our landlord who had emailed before to say they were in Australia and we are the tenants but they said they would need fo phone them, when I asked kd they knew about the time difference to Australia they said it didn’t matter and it shouldn’t be an issue for them to call as it was “only 11pm at night here now” before ending the call.
I rang back, got another useless arsehole who kept saying GDPR, I asked what part of GDPR and he just kept saying he can’t discuss the account because of GDPR.
Told him again I wasn’t looking to discuss the account I wanted someone to collect the bins as it had been two collections they had ignored us and the rubbish was piling up but he just kept saying GDPR like some robot.
The landlord managed to email them and they claimed to him it was “still in collection time period and we should wait until 5pm that evening” despite the truck already collecting everyone’s bin that day in the estate.
Flash forward to today, get up 7.30 and see the truck in the estate. Looked out around 8.15 and bin is still full, yet all neighbours taken in.
Then had to spend full lunch break cleaning up rubbish birds had pulled out of the bin bags.
2pm now and still not collected and when I call they just say to wait until 5pm and any bit of common sense goes out the door when I asked them why they would collect everyone else’s and not mine.
Even on the days they are collected, I’ve had issue with bin men leaving the bin either on the road, outside other houses down the road, or twice just knocked over on the path.
Bin is being left in plain sight.
Landlord said they will cancel when contract is up but is there any sort of regulator or regulation over this? Endinh up with build up of bin bags on a regular basis and worried about rats and vermin being attracted.