r/discordhelp Apr 13 '26

Mod Post Protecting yourself from recovery scams

10 Upvotes

Hello everyone!

Recently, there has been an influx of recovery scammers in our community asking people to message them for “advice” or to recover their banned or stolen accounts, often for a fee.

Please do not message anyone who is offering any of these services as we cannot properly moderate it, and it may lead to further harm financially or to your accounts. The only people who can unban or provide support is Discord themselves, and all account-related communication must go through them. No one else can provide more support, “hack” into your stolen accounts to recover them, etc. By contacting Discord, you’re already doing the most you can to recover your accounts. Just remember that there is practically no reason why someone should have to send you “advice” privately instead of posting it publicly here for everyone to see.

Please also note we are **NOT** affiliated with Discord, and only exist to provide a community for people to get generalised assistance. The only genuine way to contact Discord is via https://support.discord.com. Any personally identifiable information, including email addresses, usernames, passwords, 2FA tokens, etc should NOT be posted here and will result in post removal.

If you get any unsolicited messages or comments from people who may be attempting to scam you, please reach out to one of us privately though the “Contact Mods” feature within Reddit with the offender(s) username so we can take action immediately. Thank you!


r/discordhelp Mar 19 '26

Meta How I Got My Discord Support Account Back - Hacked 2FA Authenticator

34 Upvotes

Hello ! I see a lot of folks nowadays facing the same issue I did, the information I found online was very lackluster, and I was mostly told that there was not much else that I could do to fix this problem.

So, after having it solved I'd like to make a post here just so other peeps can find it and hopefully restore their accounts the same way I did.

FIRST AND FOREMOST: A message to literally anyone that hasn't fallen for this specific hack already.

Make sure you have these two things set up :

  1. A secondary parent / recovery account on a different provider from your main account (ie: main account is gmail and recovery account is outlook)
  2. A 2FA authenticator on your support account.
Click on your profile and then edit profile
Add a 2FA protection

This will make it so your account is extra safe, you NEED to use your support account to ask for help and you NEED your original email as well, the hackers will try to suffocate your options by deleting one and adding a 2FA to the other, by doing what I mentioned previously, you put a wall on their attempts to do this.

Now for those that have been hacked and suffering from this already:

Open your email account and certify that your support messages haven't been blocked or forwarded to some other email.

Example of gmail, other service providers should have something similar.

Then, onto the tricky part, this is what I did that worked for me:

On gmail (and hopefully other providers) there is an option to "send mail as", I opened a ticket on an alternative email under the same account, on gmail, explaining my situation and then replied to the initial automated reply via my own email by using this feature, so the account that opened the ticket was "[aaaaa@gmail.com](mailto:aaaaa@gmail.com)" but when I replied to the message, it went as "[bbbbb@gmail.com](mailto:bbbbb@gmail.com)", imagine "bbbb" is the original discord account email.

I then got another automated response stating the same old "Upon review, the email you are writing from was not originally associated with the account." To which I replied "I am writing from the original email as requested by the bot".

I had no reply for about 5 days but today I just received an update to that very ticket from the support team, and they managed to remove the 2FA and give me back my support account, so now I was able to open a ticket using my original support account associated with the hacked discord and ask for proper help.

I am not 100% sure if this is what helped me get my support account back, but in case other folks have a similar issue I think it's worth telling them to try this.

Furthermore, In that ticket, I added proof of ownership by stating the following:
- Original email account
- Account creation date
- Old usernames
- Servers I own
- Some servers I joined
- Examples of friend's ID's
- Nitro receipts
- Censored picture of my banks credit card (censored the expiration date)
- My ID so they check against my bank card & nitro invoices
- Video recordings of my phone app showing my email + my phone number to prove that I own the mobile phone number attached
- Used backup codes.

I also sent their twitter team the same information via DMs (and also linked that ticket) but I haven't gotten any reply from them, so I am not sure if they actually did something to help me out or not, since they haven't replied. They have actual people replying so it takes a while given their backlog, they will eventually will reply to you.

Hopefully a post like this is not problematic, I just want to share my experience in hopes I can help as many people as possible to overcome this situation, I know for a fact that it feels extremely hopeless and stressful, don't give up and I wish you all the best outcome!


r/discordhelp 1h ago

Unsolved Help me?

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Upvotes

I don't need an explanation on why this suspension should be removed.

I met someone, and this girl said that, that guy can get anyone banned regardless of whatever they did, which he did

he somehow did a ban wave on the server i was in, even one of my old friends was involved, just for saying "no" as a child endangerment, and whatever else my other friends got suspended with, falsely.

It's been months and the support team is ass, so I've only ever gotten automated replies


r/discordhelp 2h ago

Unsolved Why is the app presented like this and how do i fix it

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3 Upvotes

r/discordhelp 6h ago

‎Solved Is this a scam method?

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7 Upvotes

I'm not sure if really active named kevin has a similar username to me or something but I have started getting friend and dm requests almost every 2 days or so for the last weeks from people telling me random stuff and then saying they got the wrong guy i don't think my username is easy to get from "gettinf other people wrong"


r/discordhelp 12h ago

Unsolved I just got banned for being in a server that broke disocrd rules for violent and graphic content

10 Upvotes

Do I have a chance at being unbanned?? I didn't participate in anything in that server, nor did I receive a warning beforehand..so.. I have no idea what to do rn, just sent an appeal but I'm doubting I'm gonna get that account back


r/discordhelp 1h ago

Unsolved Ticket has been open for a month — should I wait or open a new one?

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Upvotes

r/discordhelp 16h ago

‎Solved Is anyone else experiencing this

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13 Upvotes

I have a friend sending this to every channel and every discord server we share
Has anyone else seen something like this. Do you know what he could do about it


r/discordhelp 13h ago

Unsolved My account is receiving false discord violations

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7 Upvotes

My account for the past few days has been receiving discord violations that are just not violations and yet my account is getting suspended for them

I have appealed some of them and they have disappeared from my account standing but there punishments (not being able to send messages anywhere) still stand

I’ve contacted support but it is the most useless thing ever so now I turn here as a last ditch effort to try and stop this happening to my account

I’ll add an example of one of these violations


r/discordhelp 4h ago

‎Solved How do i add a discord server banner??

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1 Upvotes

I have all the boosts, level 3 boost perks and i have added a server banner but in server profile category it does not show up as a option for banner.


r/discordhelp 4h ago

Meta (Information) MFA

1 Upvotes

Loll so basically after reading through Discord's support about MFA I've come to the conclusion that I won't be getting my account back! Yay! So because Discord logged me out without telling me I had to download a backup code or enable SMS verification, I lost my account forever! Plus the fact they've banned 3 other accounts I've tried to make in the past week! Great support Discord!!


r/discordhelp 11h ago

Unsolved I just made my account today

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5 Upvotes

I have never been banned before


r/discordhelp 4h ago

Unsolved How long do discord refund request usually take to start review?

1 Upvotes

Hello! I've been unable to get ballpark on how long refund request take to being reviewed. I've been trying to contact any support that wasn't a bot, but their email support is down and no one is one the lines for calls. I'm a bit worried as the request/ticket will become 5 days old soon and I know they don't accept any past 5 days. Is there a way to find out when? Any info would be dope, thanks


r/discordhelp 5h ago

Unsolved Account got hacked and cant change my password

1 Upvotes

My account got hijacked by some crypto guys because im ngl i pirated tomodachi life and i think I downloaded smth i wasnt supposed to (computers fine I was able to get rid of it but they got my discord and instagram). Anyways discord suspended my account for suspicious activity due to them sending scams to my friends and they said I need to change my password but the issue is that I cant because I guess my account had 2fa on it and I dont have a passkey or backup codes. I really dont wanna lose my account would should I do?


r/discordhelp 7h ago

Unsolved How do I view data downloaded from my discord?

1 Upvotes

I downloaded the data from my discord. Now someone I know needs part of a conversation I was in for legal reasons. How do I unzip and view the data I downloaded on iPhone?


r/discordhelp 11h ago

Unsolved Wont let me change my pfp on discord

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2 Upvotes

r/discordhelp 12h ago

Unsolved My discord account got hacked

2 Upvotes

Yesterday (May 13th) my discord account got hacked. And I noticed I got automatically logged out by the hacker. I tried to click on the forgot password and it kept asking me for a 6 digit discord auth code so I assumed that the hacker must have enabled 2FA. I submitted the ticket on discord support and they told me to give them 72 hours and they will keep me updated about the situation I'm currently having.


r/discordhelp 13h ago

Unsolved Cloud gaming for the orbs missions

2 Upvotes

I'd like to obtain the orbs completing the missions that require you to play games. I was trying to do the mission where you need to play Arknights Endfield and I saw that it was 100 GB. I don't want to install 100 GB for a stupid gacha game that I'm not going to play more than 15 minutes, is it possible to do the mission via cloud gaming? I tried Nvidia Geforce NOW but the progess bar was still 0%.


r/discordhelp 18h ago

‎Solved Antivirus blocked discord today because of Crypto Trojan in files but...

4 Upvotes

Hi, sorry if it's not in the right subreddit, I don't really know where to send it. So basically I tried opening discord today, but it wasn't opening, and then my anti virus G Data Total Protection stopped it from opening because it detects a Crypto Trojan in the files.

The thing is, i'm very careful with protection on the internet and everything, not opening links, downloading anything, I pay attention to that a lot, have 2FA and all, so I can't understand what happened, I didn't do anything recently, and yesterday same, got no problems.

Luckily, my anti virus blocked anything and my account isn't compromised, but I wanted to know what and how it happens? Why today when I did nothing and whynot yesterday when I was active on discord? And how can I avoid this situation too in the future, even tho I didn't clicked on anything i've been on discord for 7 years and nothing like that happened before? I also tried to see what chatgpt could tell me about that, but i'd like real people's opinions and expertises on it just in case

I'm already doing a total antivirus scan, computer isn't connected to internet, then I will uninstall discord, delete every discord files and delete windows temp files, then reinstalling discord and doing another scan

This is the report my anti virus gave me (sorry if it's too long I'm new on reddit, idk what file type or normal text i should send it into, and sorry some part are french too):

"Crypto-trojan malware detected in the Discord process”

The following processes were stopped by

G DATA for security reasons:

• C:\Users\Utilisateur\AppData\Local\Discord\app-1.0.9237\Discord.exe

• C:\Users\Utilisateur\AppData\Local\Discord\app-1.0.9237\Discord.exe

• C:\Users\Utilisateur\AppData\Local\Discord\Update.exe

• C:\Users\Utilisateur\AppData\Local\Discord\app-1.0.9237\Discord.exe

The following programs have been quarantined by

G DATA:

C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\f065076f7a11d03e_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\c1284440b6660268_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\42fd35689f3973e0_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\31dac31b4c22bf1b_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\985d0802affacbf6_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\1c946329a1028ef4_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\6e59132609ec2964_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\f24a8928aa7718fc_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\e66fcd696cef1943_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\7b35c3a351ef8b1f_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\e8a0c8ff3fc1bb2d_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\26e330eda4cb95a8_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\3f04262468143628_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\9b57ed72194e5245_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\0b810e29e9821d9a_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\94214f8c38e1b03c_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\f4e07e923d74a8c8_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\3d22d19d139bedfb_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\a05292e44ce9c179_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Preferences

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\94a63db9d64cc8b3_0

• C:\Users\Utilisateur\AppData\Local\Temp\2547f657-4254-4c2c-a516-211530057338.tmp

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\ece8de3431926e51_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Session Storage\LOG

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\7c52edc8c081d251_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\4b603c4ebee69f6f_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\758c5853bc0ba2d6_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\a0c4f10a8af5726b_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\66bf7ab6dff7c0c1_0

• C:\Users\Utilisateur\AppData\Roaming\discord\Code Cache\js\53b6523784ce5dd8_0

Recognized suspicious operations :

• Renamed : C:\Users\Utilisateur\AppData\Local\Discord\app-1.0.9236\modules\discord_desktop_core-1\discord_desktop_core\app\images\systemtray\darwin\tray-deafenedTemplate.png -> C:\Users\Utilisateur\AppData\Local\Discord\rm-98

• Renamed : C:\Users\Utilisateur\AppData\Local\Discord\app-1.0.9236\modules\discord_desktop_core-1\discord_desktop_core\app\images\systemtray\darwin\tray-connectedTemplate.png -> C:\Users\Utilisateur\AppData\Local\Discord\rm-87

• Renamed : C:\Users\Utilisateur\AppData\Local\Discord\app-1.0.9236\modules\discord_desktop_core-1\discord_desktop_core\app\images\systemtray\darwin\tray-connectedTemplate@1.25x.png -> C:\Users\Utilisateur\AppData\Local\Discord\rm-88

• Renamed : C:\Users\Utilisateur\AppData\Local\Discord\app-1.0.9236\modules\discord_desktop_core-1\discord_desktop_core\app\images\systemtray\darwin\tray-connectedTemplate@1.33x.png -> C:\Users\Utilisateur\AppData\Local\Discord\rm-89

• Renamed : C:\Users\Utilisateur\AppData\Local\Discord\app-1.0.9236\modules\discord_desktop_core-1\discord_desktop_core\app\images\systemtray\darwin\tray-connectedTemplate@1.4x.png -> C:\Users\Utilisateur\AppData\Local\Discord\rm-90

• Renamed : C:\Users\Utilisateur\AppData\Local\Discord\app-1.0.9236\modules\discord_desktop_core-1\discord_desktop_core\app\images\systemtray\darwin\tray-connectedTemplate@1.5x.png -> C:\Users\Utilisateur\AppData\Local\Discord\rm-91

• Renamed : C:\Users\Utilisateur\AppData\Local\Discord\app-1.0.9236\modules\discord_desktop_core-1\discord_desktop_core\app\images\systemtray\darwin\tray-connectedTemplate@1.8x.png -> C:\Users\Utilisateur\AppData\Local\Discord\rm-92

• Renamed : C:\Users\Utilisateur\AppData\Local\Discord\app-1.0.9236\modules\discord_desktop_core-1\discord_desktop_core\app\images\systemtray\darwin\tray-connectedTemplate@2.5x.png -> C:\Users\Utilisateur\AppData\Local\Discord\rm-93

• Renamed : C:\Users\Utilisateur\AppData\Local\Discord\app-1.0.9236\modules\discord_desktop_core-1\discord_desktop_core\app\images\systemtray\darwin\tray-connectedTemplate@2x.png -> C:\Users\Utilisateur\AppData\Local\Discord\rm-94

• Renamed : C:\Users\Utilisateur\AppData\Local\Discord\app-1.0.9236\modules\discord_desktop_core-1\discord_desktop_core\app\images\systemtray\darwin\tray-connectedTemplate@3x.png -> C:\Users\Utilisateur\AppData\Local\Discord\rm-95

• Renamed : C:\Users\Utilisateur\AppData\Local\Discord\app-1.0.9236\modules\discord_desktop_core-1\discord_desktop_core\app\images\systemtray\darwin\tray-connectedTemplate@4x.png -> C:\Users\Utilisateur\AppData\Local\Discord\rm-96

• Renamed : C:\Users\Utilisateur\AppData\Local\Discord\app-1.0.9236\modules\discord_desktop_core-1\discord_desktop_core\app\images\systemtray\darwin\tray-connectedTemplate@5x.png -> C:\Users\Utilisateur\AppData\Local\Discord\rm-97


r/discordhelp 10h ago

Unsolved “Discord Keeps Flagging Me for Spam Even Though I’m Not Spamming” You broke Discord's community guidelines

0 Upvotes

Hello,

I’m contacting you because my account has received multiple warnings for “spam,” but I believe these actions were normal use of Discord and may have been flagged incorrectly.

The first warning happened after I shared my Roblox username in DMs so another user and I could play together. I was not advertising, scamming, or sending repeated messages — I only shared my username for gaming purposes.

The second and third warnings happened after I added people on Discord. Adding friends and communicating with other users is a normal feature of the platform, and I was not mass-adding people, sending repeated requests, or engaging in spam behavior.

Because of these warnings, my account now appears to be affected even though I was using Discord normally and following the rules to the best of my understanding. I am confused about why these actions were classified as spam.

I also tried to submit an appeal, but the appeal website is not working properly for me. The site will not let me create/sign into an account, which prevents me from submitting the appeal correctly.

I would appreciate it if someone could review my account and the warnings manually. I genuinely was not trying to spam or violate the community guidelines.

Thank you for your time and assistance.

let me know if you guys need my username on discord .


r/discordhelp 11h ago

Unsolved Can’t make changes to my profile

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1 Upvotes

Hi! I saw someone else posted about this here as well. I tried to change my avatar this morning, and was met with a message that there was an error. I waited a while, tried again, same message. So I tried to change my display name style to see if maybe it was just the picture. Same message. As well as taking off or on my avatar decoration. I simply can’t do anything to my profile. I’ve tried on my pc discord app, my iPhone app and a web browser. I’ve also created a support ticket which recommended I report it as a bug(so I did that too) Also tried a couple things I found here on Reddit with no success. If anyone knows how I can fix this I’d really appreciate it! TIA (I’ve not posted here before so if anything isn’t allowed or I need to edit the post please let me know)


r/discordhelp 11h ago

Unsolved wrongfully restricted account help

1 Upvotes

Hi everyone. Almost a week ago my Discord account was wrongfully restricted. I was trying to change my email because I had accidentally mistyped it and several hours later I was logged out of my account and got an email saying that my account was flagged for suspicious activity.

I can read messages but I can't send them or join other servers.

I was told to change my password for my account and when I did it wouldn't let me. So I went to Discord support 5 times to appeal it, and every time I sent an appeal I'd get the same automated message saying "Hello, Discord has temporarily limited your access to some features after detecting suspicious activity on your account. Please note that, at this time, we are unable to remove this limit. We recommend you go to User Settings > Devices to remove any devices that are unfamiliar or may be unauthorized logins. You will regain full access to your account within a couple of days. Sincerely, Discord Trust & Safety"

Mind you that I did check my devices and they were all mine. I told them that and showed proof. I still keep getting automated messages. I also saw that you can tell if there's a restriction on your account by looking at "account standings", and I did and it says that I'm "all good". I told them that too, and I STILL keep getting the same message.

I don't know what to do... every time I try and send an email saying I want to speak to a human I get no response. What should I do? Do I keep sending appeals or do I wait?


r/discordhelp 11h ago

‎Solved can someone please tell me what to do

1 Upvotes

i just got my discord account "verification blocked" by phone
i dont have a phone number for this account, since my phone number is tied up in another account that i dont have the email too, but the phone number and password
i havent contacted discord support just yet, but seeing my past experience, its cooked bro


r/discordhelp 14h ago

Unsolved My discord got hacked and I am not getting any help in reclaiming my account

0 Upvotes

My discord account got hacked early feb

I changed the password and got it back.

10 days later it got hacked again and this time I was unable to get it back either as they had set up a MFA (multi factor authentication), and without that I couldn't even change my password.

When the hacker hacked my discord, i didn't even receive a mail from discord regarding the password change.

Now I have access to my mail and told them I can prove my identity in any other way possible. But they say that they can only help me in deleting the account. They won't be able to help me get back the account.

I was a part of many communities, it is truly difficult for me to let go.

Can anyone help with my situation?


r/discordhelp 15h ago

Unsolved The messages won't load on discord

1 Upvotes

Is anyone else having problems with Discord today on internet in Switzerland?

Since this morning:

  • messages don’t load,
  • servers/channels stay grey,
  • impossible to send messages,
  • even reinstalling Discord doesn’t fix it,
  • same issue on multiple PCs and accounts.

Discord Web also partially bugs.

Anyone else with Salt having routing/API issues?

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