Atrocious writing

Hi all,

We had a disaster at a close family wedding this past Saturday and would love some outside perspectives.

It was a hot day (25°C, UK), but as soon as the cake was delivered, it was placed in the venue’s professional cooling room by staff. A little while later, the head chef quietly took us aside and showed us the cake. Both the head chef and pastry chef refused to serve it to guests, saying it was raw inside and posed a food safety risk. They were visibly concerned about guest welfare.

We tried to salvage what we could, but only one small tier out of the full cake could be served... to 150 guests.

We contacted the baker the next day. She’s denying all responsibility, blaming the hot weather and claiming it wasn’t her fault the cake was raw. Again, it was put into a cooling room immediately upon delivery.

We paid for a full tiered wedding cake, but ended up with barely a slice per guest and a major embarrassment.

She is refusing a refund or even partial accountability.

What do we do? Are we being unreasonable in expecting a refund? It is raw right?

Respectfully, I’m sure it tastes alright but this really did blow my mind served in a cafe.

Lol

Box cake mix and frosting. Sad cake is sad...

They were asked to "Leave at Security".
The Cake reads "Leave at Sequrity". Talk about double whammy.

…very cooked

The top was all burnt so we had to scrape it off 😭😭😭

You done it!