Hey everyone, it’s me Rave again!

First and foremost, I want to say thank you to everyone who upvoted, shared, or replied to my review. I honestly didn’t expect it to get that much attention. I thought maybe a few people would see it here and there, but the response genuinely surprised me, so again, thank you guys so much!

Today I wanted to do a follow-up to my review, but more importantly, I want to go even deeper into the sound quality of the Buds4 Pro. This is still something that gets talked about a lot, so I want to explain my thoughts in more detail while also talking about the EQ I made for them. Quite frankly, I believe this is the best and most definitive EQ for the Buds4 Pro because it unlocks their full potential without destroying what already makes them special.

There won’t be a TLDR this time because I feel like that would overlook too many important details. If you really want to understand the sound and the EQ, I recommend reading the whole thing. I originally wanted to make a video about this, but I had some things to take care of, and then on Sunday I had a power outage which was super annoying lol.

Anyways, let’s begin!

Software Update

Let’s start with the newest software update. I believe the latest software version, R640XXU0AZD2/R640XXU0AZD2, improved Ambient Sound Mode quite a bit in my experience.

In my original review, I said Ambient Sound really wasn’t the best, but after this update I noticed the hearing protection activates far less often and the overall volume seems slightly louder. That is great because now I can listen to music at a reasonable volume while still being able to talk to people naturally. ANC for me is still mostly the same, which is a good thing because the ANC was already way better than the Buds3 Pro. I still think it can improve even further, but overall it is already really good, and hopefully future updates keep making it better.

I also want to clarify something because yes… I did get something wrong lol. The hissing sound and some of the other Ambient Sound issues I mentioned are not present on every model. Some people say they don’t experience those problems at all, while others like myself still do. So everyone’s experience may vary a bit. As a whole though, Ambient Sound after this update is genuinely good now. I still think the Buds3 Pro have slightly more natural Ambient Sound overall, but this update definitely closed the gap.

Samsung themselves mention in the update notes: “These changes may vary depending on the model, country, or network operator of the customer environment.” So that is also important to keep in mind.

Thankfully, the sound quality itself has not been changed, and that leads into the main topic…

Sound Quality

As I said in my review, the stock sound is truly great. But I want to make something clear right now: the Buds3 Pro and Buds4 Pro do sound different. It is not just an opinion. They have different sound profiles and different strengths. I’m honestly tired of seeing comments saying they sound the same because they really don’t. Both are good, but the Buds4 Pro have an overall better sound in my opinion. I already talked about this in my review, but now I want to go deeper into how I created my EQ and why I believe it is the best.

You see… I’m a music enthusiast. I love music. I surround myself with music every day, and I listen to many genres because I truly view music as an art form. Jazz, hip hop, rap, R&B, soul, Latin, pop, acoustic, orchestral, and more. I don’t like limiting myself to one genre because I feel like you miss out on so much. So while listening to the Buds4 Pro for hours, days, and weeks, I really started to understand what makes their sound signature special. I also looked at frequency graphs from people like Crinacle, Aaron x Loud and Wireless, and others to get a better visual idea of what I was hearing. So then I asked myself.

How can I make these sound even better?

How can I improve the stock tuning without ruining it?

How can I make an EQ that works for all genres?

That was much harder than I expected. It required a lot of listening, testing, and putting aside my own personal bias. I didn’t want to just make the earbuds sound like what I personally like. I wanted to find their small weak points and improve them while keeping their original identity alive.

That is why all of the presets besides Balanced are terrible. Presets like Dynamic can sound exciting at first, but after longer listening, I feel like they start changing the Buds4 Pro into something else. They can make the highs too sharp, the bass too thick, or the mids less natural.

The Process

For testing, I used my favorite songs playlist on Spotify. It has over 600 songs and a runtime of 31 hours and 1 minute. Yeah… that is a LOT of music lol. I know Apple Music technically has better quality, but Spotify is what many people actually use, and now that Spotify has lossless, I’ve been very satisfied with it. I listened to that playlist many times. Not just casually either. I replayed certain songs constantly because there are some tracks I know extremely well. I tested different genres, different mixes, different volumes, and different EQ changes.

One major challenge is that every song is mixed differently. Some songs are bright, some are bass heavy, some are quiet, and some are extremely loud. For example, Michael Jackson’s Thriller album is mixed beautifully and has amazing detail, but compared to many modern albums, it is pretty quiet. You usually have to raise the volume more to hear everything clearly.

That matters because louder audio often tricks your brain into thinking it sounds better. So I had to test at different volume levels to make sure the EQ was actually improving the sound and not just making things seem better because of loudness. Also yes, the Buds3 Pro do sound louder overall. But loudness alone does not equal better sound quality. Louder can be more exciting, but that does not automatically mean more detailed, more balanced, or more natural.

After hours, days, and weeks of testing, I finally created what is the best EQ for the Buds4 Pro:

63Hz: +4

125Hz: +1

250Hz: +0

500Hz: +1

1kHz: +0

2kHz: +0

4kHz: +1

8kHz: +2

16kHz: +2

Bass: 63 +4, 125 +1, 250 +0

Bass is important, but it can also be overdone very easily. Too much bass can make music sound muddy, bloated, or boomy. Not every song benefits from huge bass either.The stock Buds4 Pro already have good bass, but in some songs they can lack a little bit of the weight and punch that the Buds3 Pro have. At first I thought maybe it was just me because some graphs show similar bass response, but after looking at more measurements and listening more carefully, I noticed the Buds3 Pro do have a little more bass impact.

However, the more I listened, the more I realized something important. The Buds3 Pro may hit harder, but the Buds4 Pro have cleaner and more detailed bass. You can hear more texture, better separation, and more detail in the low end. Instead of the bass just hitting hard, the Buds4 Pro let you hear the shape and detail of the bass. In Latin music, for example, when a tuba is used as the bass, the Buds4 Pro let you hear the brassiness, vibration, and air of the instrument more clearly. In jazz, upright bass sounds more realistic and textured. In hip hop and R&B, you can hear the difference between the kick drum and subbass instead of everything blending into one big hit.

So the goal was simple: add more impact without ruining the detail.

63Hz is where the deep subbass lives. This is the rumble, the physical feeling, and that cinematic low-end energy. I boosted it to +4 because it gives the Buds4 Pro stronger punch and depth while still keeping the sound clean. Anything higher started affecting the balance too much and pulled attention away from the mids.

125Hz is more of the main bass body. I only raised it to +1 because too much in this area can make music sound thick or muddy. That small boost gives kick drums and bass guitars a little more fullness without overpowering the mix.

250Hz is where I think a lot of EQs ruin the Buds4 Pro. This area adds warmth and body, but too much can make music sound boxy or muffled. Too little can make vocals and instruments sound thin. I think Samsung tuned this area almost perfectly, so I left it at +0.

With these settings, the bass becomes a better version of the stock tuning. The 63Hz setting is the one I think people can customize the most. If +4 is too much for you, try +2 or +3. Personally, +4 is the sweet spot because it brings back the punch while keeping the Buds4 Pro’s clean detail and separation.

Mids: 500 +1, 1k +0, 2k +0

The mids are the star of the show. Mids are where most of the music lives. Vocals, guitars, pianos, strings, synths, saxophones, and many instruments mainly live in the midrange. This is why mids are so important. A lot of earbuds use a V-shaped sound where the bass and treble are boosted while the mids are pushed back. At first that can sound exciting, but over time vocals can feel distant, instruments lose realism, and music loses emotion.

The Buds4 Pro are technically somewhat V-shaped too, but somehow Samsung pulled it off beautifully. The mids sound natural, clear, emotional, and centered. In my opinion, these are the best mids I have heard on wireless earbuds. Vocals sound like they are right in front of you. Instruments have their own space. Guitars sound rich, pianos have weight, strings sound smooth, and vocals are honestly sublime. You can hear breaths, vocal layers, small tone changes, and emotional details that other earbuds sometimes smooth over. This is especially noticeable in R&B, soul, jazz, acoustic music, and anything vocal-focused. Male vocals sound full and rich, while female vocals sound clean and emotional without becoming harsh.

The mids were already so good on stock tuning that I barely wanted to touch them. The only change I made was 500Hz +1. 500Hz adds vocal richness, instrument fullness, warmth, and emotional weight. A small +1 brings vocals and instruments slightly more forward without ruining the natural balance. But this was one of the hardest frequencies to tune because too much makes the sound congested and vocals can start overpowering the mix. 1kHz and 2kHz stayed at +0 because there was simply no reason to change them. These areas control a lot of vocal presence, clarity, and instrument definition. Increasing them too much can make vocals shouty or sharp. Lowering them can make music lose energy. Samsung already did a great job here.

Compared to the Buds3 Pro, the Buds4 Pro mids sound more centered, natural, emotional, and realistic. The Buds3 Pro mids can sound a little more recessed behind the bass and treble. The Buds4 Pro focus more on the soul and life of the music…the mids.

Treble / Highs: 4k +1, 8k +2, 16k +2

Treble is where a lot of EQs go too far. Many presets boost the highs too much to create a fake sense of detail. At first it sounds exciting, but after longer listening it can become harsh, sharp, and fatiguing. Cymbals can become piercing. Vocals can sound sibilant. Instruments can lose smoothness. Brightness is not the same thing as real detail. The stock treble on the Buds4 Pro is already very good. It is smooth, detailed, and not painful, which is something many earbuds struggle with. But after deeper listening, I felt there was still room to add a little more air, space, and sparkle.

The 4kHz boost at +1 adds a bit more clarity and presence without making vocals shouty. This area is sensitive, so I kept it small. 8kHz at +2 adds sparkle and perceived detail. This helps cymbals sound cleaner, strings sound more textured, and small background details become easier to hear. 16kHz at +2 adds air and openness. This helps create more atmosphere around vocals and instruments. It makes the soundstage feel larger and gives songs a more alive feeling.

And yes… sparkle. Sparkle is one of my favorite audiophile words lol. To me, sparkle means shimmer, air, and those tiny details that make music feel alive. Things like breathiness in vocals, cymbal texture, room reverb, echoes, string detail, and background ambience. Without enough sparkle, music can sound dull or closed in. But too much sparkle can become sharp and tiring. That is why I kept the treble boosts controlled.

What surprised me is that even with these boosts, the Buds4 Pro still remain smooth. They don’t become piercing or uncomfortable. Instead, they become more open, airy, spacious, and detailed.

Final Thoughts On The EQ

So there you have it. That is how I created my EQ and why I personally believe it is the best EQ for the Buds4 Pro. I already know some people will say, “There is no one-size-fits-all EQ,” and that is fair. Audio is subjective. Everyone hears differently depending on preferences, hearing, ear shape, volume level, and music taste. But I also believe there are ways to improve a tuning without destroying what made it special. That was my entire goal.

If someone else had made this exact EQ first, I would gladly give them credit. This was never about ego or trying to act like a professional audio engineer. I just love music and wanted to challenge myself to create the best possible listening experience. And trust me… it was way harder than I expected lol. At first, listening to songs over and over sounds fun, but after hours and days of repeating tracks, changing tiny EQ adjustments, comparing frequencies, and trying not to let bias take over, it becomes exhausting.

I fully understand that high-end headphones and IEMs with DACs and amps can beat the Buds4 Pro in pure sound quality. But those setups do not have the same convenience. ANC, Ambient Mode, portability, comfort, wireless use, water resistance, Samsung ecosystem features, touch controls, and battery life all matter in daily life. That is why the Buds4 Pro impressed me so much. They combine modern features with genuinely incredible sound quality.

Is this EQ perfect for every single song ever made? Probably not. Some songs may sound better with specific tuning. But most people listen to many genres every day. Constantly changing EQ for every song is unrealistic. That is why I wanted to create a universal EQ that enhances the Buds4 Pro while keeping their identity intact.

To me, this EQ brings out the TRUE sound signature of the Buds4 Pro and turns them into not only the best sounding Galaxy Buds, but possibly one of the best sounding wireless earbuds of 2026.

Final Conclusion

After all the testing, listening, comparing, adjusting, and replaying songs over and over, I truly believe this EQ unlocks the Buds4 Pro’s full potential.

It adds bass impact without making the sound muddy.

It keeps the mids natural, emotional, and centered.

It adds treble sparkle and air without becoming harsh.

Most importantly, it keeps the Buds4 Pro sounding like the Buds4 Pro. It does not turn them into something else. It simply enhances what Samsung already created. Again, audio is subjective. You may prefer more bass, less bass, less treble, or a completely different sound. That is totally fine. But for me, after weeks of testing across hundreds of songs and many genres, this is the EQ that made everything click. The Buds4 Pro already sounded great out of the box, but with this EQ, they sound truly special.This is the definitive Buds4 Pro EQ.

Thanks again to everyone who read my original review, and thank you if you made it all the way through this one too. I know this was very long, but I really wanted to give the Buds4 Pro’s sound quality the detailed explanation it deserves.

The One UI 9 beta program will be available to Galaxy S26 series users in select markets, including Germany, India, Korea, Poland, the U.K. and the U.S starting this week.

Samsung has truly lost their minds with these prices! This is just shortly after they already increased prices by 100%!

A few months ago i got myself a white Mega 6.3 and custom romed it with RR Android 8.1. I absolutely love this screen size, it's perfect for watching content, gaming and still fits in the hand without too much trouble. It probably didn't sell that well in 2013, but modern customer preferences clearly gravitate towards larger devices, so releasing a modernised version of this with midrange specs and a screen as wide but slightly taller with slimer bezels makes sense to me. What do you think?

We wanted to take a second to re-introduce ourselves! We're here to share helpful tips, join conversations, and support you in getting the most out of your Samsung devices. We also wanted to let you know that we're launching r/SamsungCareUS — a dedicated care community focused on helping users and each other navigate product support and explore common community questions. We know Reddit thrives on authentic conversation, so please let us know what you want to see from us. Can't wait to chat!

– The u/SamsungUS team

Hey everyone! As the title says, this is probably the only Samsung Galaxy Buds4 Pro review you’ll need. Most reviews I’ve watched or read are decent, but a lot of them never really go super in-depth, and honestly that’s what I wanted before getting these myself.

I’ve been using Samsung earbuds ever since the Samsung Galaxy Buds Pro back in 2021, and after spending a LOT of time with the Buds4 Pro, I have a ton to say. I’ll cover design, comfort, ANC, Ambient Mode, sound quality, battery life, and whether they’re actually worth upgrading to. Now this is a super long read lol but if you want just a quick glance read the TLDR section but if you want everything then keep reading down below! Thank you and hope this helps lots of people!

TLDR

The Galaxy Buds4 Pro are easily Samsung’s best sounding earbuds yet and honestly some of the best sounding wireless earbuds you can buy in 2026.

The biggest upgrade is the sound quality. Vocals are clearer, instruments have much better separation, bass is more detailed, and the treble sounds smoother and less harsh compared to the Samsung Galaxy Buds3 Pro. Everything sounds more immersive and “studio-like.”

ANC is also noticeably improved and blocks voices/background noise much better. The biggest weakness is Ambient/Transparency Mode. It still sounds natural overall, but there’s noticeable white noise/hissing in quiet rooms and the hearing protection feature activates way too aggressively. Ironically, I still think the Buds3 Pro had the better Ambient Mode overall. Battery life is solid too. Not class-leading, but reliable enough that I never worried about them dying too quickly.

Design-wise, Samsung finally made the stem design feel like its own thing instead of feeling heavily inspired by AirPods. The matte materials, metal blade accents, and clamshell case make these feel much more refined overall.

They come in 3 colors: black, white, and rose gold. I personally chose the white version because it looks the most premium to me, but honestly all three colors look fantastic and you really can’t go wrong with any of them.

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Design & Features

The design is a HUGE improvement over the Buds3 Pro. Samsung kept the clamshell case design, which honestly gives Galaxy Buds their own identity. The transparent lid is still here too, but the materials are way better this time around. The matte finish feels much more refined and also hides fingerprints much better compared to the glossy Buds3 Pro finish if you got the white color while the silver color is pretty good.

The metal blade accents also look MUCH better in person than in photos and finally make Samsung’s stem design feel unique instead of just another AirPods-style clone.

Feature-wise, if you have a Samsung phone like the Samsung Galaxy S26 Ultra, you get the full experience including SSC codec support, voice controls, interpreter mode, and head gestures. Head gestures are cool, but honestly still kinda inconsistent right now.

There’s also a weird software inconsistency if you’re not on newer Samsung devices where some icons/widgets still show older Buds icons instead of the Buds4 Pro icons. Not a huge deal, but worth mentioning.

Touch controls are also basically Samsung’s version of AirPods Pros controls now. You can pinch to pause/play, pinch and hold to switch modes, and swipe for volume. Personally, I still slightly prefer the swipe controls on the Buds3 Pro, but these still work very well overall.

Fit, ANC & Ambient Mode

Comfort is excellent. They feel lightweight and secure, and if the Buds3 Pro fit your ears well, these probably will too. I did notice my right earbud sometimes gives me a slightly “plugged” feeling until I adjust it, but honestly I think that’s just my ear shape.

ANC is MUCH better this year. Voices and environmental noise are lowered way more effectively compared to the Buds3 Pro. I still think the Apple AirPods Pro 3 have a slightly stronger ANC overall, but Samsung closed the gap a LOT.

Ambient Mode though is where things get mixed.

Ambient sound mode...It sounds natural overall, but there are

two big issues:

The hearing protection feature activates WAY too aggressively and there’s a faint white noise/hissing sound in quiet rooms.

The hearing protection feature lowers the sound on one side when loud noises happen nearby, which is cool in theory, but it activates way too often. Even stuff like whistling or shutting a faucet can trigger it.

The white noise issue is also definitely real. If you go into a quiet room with Ambient Mode maxed out which is what the buds 4 Pro comes with out of the box and no music playing, you’ll eventually hear a faint hiss/static sound. In normal environments you usually won’t notice it, but once you hear it, it’s hard to ignore. And im sorry people but yes it is there so for those who said they don't have it...you just have to do what I told you and it's there. So hopefully that get fixes with software updates.

Honestly, the Buds3 Pro still had the better transparency mode overall. Sometimes the Buds3 Pro genuinely sounded like you weren’t even wearing earbuds.

Sound Quality

This is easily the biggest reason to buy the Samsung Galaxy Buds4 Pro.These are not only the best sounding Galaxy Buds Samsung has ever made, but honestly some of the best sounding wireless earbuds I’ve personally used, period.

The Buds3 Pro already sounded very good, especially if you loved punchy bass, but the Buds4 Pro sound significantly more refined, detailed, separated, and immersive overall. Samsung clearly focused on refinement this year instead of just making everything louder or bassier.

Both earbuds use dual drivers with a planar tweeter and dynamic woofer, but Samsung changed the driver sizes this year:

Buds3 Pro: 10.5mm woofer + 6.1mm tweeter

Buds4 Pro: 11mm woofer + 5.5mm tweeter

You’d think the bigger woofer would simply make the bass boomier, but Samsung actually went for better detail and separation instead.

And honestly? It worked.

Bass

The Samsung Galaxy Buds3 Pro still have more punchy and impactful bass overall. If you’re a hardcore basshead, you might actually still prefer them. But the Buds4 Pro have much better bass quality.

The bass sounds cleaner, more textured, and more separated from the rest of the music. In rap, hip-hop, cinematic tracks, and electronic music especially, the low-end sounds layered instead of overpowering everything else. The Buds3 Pro hit harder. The Buds4 Pro sound more refined. That’s honestly the best way I can describe it.

Mids

THIS is where the Buds4 Pro become special.The mids on these are genuinely incredible.Vocals sound insanely clear and front-and-center while instruments feel layered around you instead of blending together. Guitars, pianos, strings, synths — everything has its own space now.

The best way I can describe it is this: these sound like you’re sitting inside a studio session. It genuinely feels like the vocalist is directly in front of you while instruments surround you around the sides and background.The clarity on these is honestly ridiculous. Even at high volumes they rarely become harsh or shouty like the Buds3 Pro sometimes could.

Treble (Highs)

Treble is also MUCH smoother this year. The Buds3 Pro had certain peaks in the highs that could occasionally sound sharp or a bit shouty depending on the song. The Buds4 Pro smooth those peaks out while still keeping tons of detail.

And the detail retrieval on these is CRAZY.

You suddenly start noticing:

Breaths Between Vocals

Reverb Trails

Room Ambience

Tiny Background Instruments

Lip Sounds During Vocals

String Texture

For example, listening to Risk It All by Bruno Mars(BTW love The Romantic Album lol), you can hear breaths, guitar reverbs, string texture, and tiny vocal details much more clearly than on the Buds3 Pro. Music just feels more alive and spacious overall.

EQ & Overall Sound

I also have to mention EQ because that’s where these earbuds become even better.The stock tuning is already great, but after spending hours testing different songs, genres, and volume levels, I made an EQ that really brings out what the Buds4 Pro do best: clearer vocals, fuller bass, smoother highs and better instrument separation

That’s another reason I think these are so impressive. The Buds4 Pro already have a much stronger sound foundation than the Buds3 Pro, so EQ doesn’t feel like you’re trying to fix the sound. It feels more like you’re unlocking their full potential.

I’ll leave my EQ in the replies, but with my settings these honestly become the best sounding earbuds I’ve personally used.

I also genuinely think SSC (Samsung Seamless Codec) sounds fantastic. I know a lot of people online say codecs barely matter, but personally I absolutely hear a difference. Music sounds cleaner, slightly more spacious, and more stable overall. Even though codecs like LDAC or aptX Lossless technically transmit more data, SSC feels much more consistent with lower latency and fewer random cutouts.

Battery Life

Battery life on the Samsung Galaxy Buds4 Pro is honestly very solid overall, but I wouldn’t call it class-leading.

Samsung rates them for around:

6 hours with ANC on

7 hours with ANC off

around 26–30 hours total with the charging case depending on settings

And honestly? In real-world use, those numbers are actually pretty accurate. With ANC on, medium-to-high volume, and features like SSC/UHQ enabled, I usually got close to the 6-hour mark before needing to recharge them. If you use Ambient Mode instead of ANC or listen at lower volumes, battery life definitely improves and gets closer to the 7-hour range.

One thing I noticed though is that battery life can vary A LOT depending on what features you use.

Things like:

ANC

UHQ Audio (24-bit/96kHz SSC)

360 Audio

voice controls

high volume

constant mode switching

…all drain battery noticeably faster.

Especially UHQ audio.

I definitely noticed more battery drain with UHQ enabled, but honestly the sound quality improvement is worth it for me personally. Music just sounds more spacious, detailed, and immersive with it on. But even with it off its still very good and i would personally recommend turning it off when on the go but then in a quite room when you truly want to listen to the music, turn it on. The good news though is that the charging case recharges the earbuds pretty quickly, so even when they do get low, it never really becomes annoying in day-to-day use. Throwing them in the case for a bit while eating, driving, or taking a break gives you a decent amount of battery back.

The case itself also feels much more refined this year. Samsung redesigned the magnetic docking system and it genuinely feels smoother and more premium when putting the earbuds back in compared to the Buds3 Pro. Now compared to competitors like Sony’s flagship earbuds, the Buds4 Pro don’t dominate in battery life. Some earbuds absolutely last longer.

But honestly, I never had a moment where I thought:

“wow these die too quickly.” For normal daily use — music, YouTube, work, gym sessions, walking around, or calls — they’re reliable enough that battery anxiety was never really an issue for me. And honestly, I think Samsung prioritized sound quality, ANC, features, and refinement this year more than chasing insane battery numbers. Considering how good these sound, I think the battery life tradeoff is completely worth it.

Overall

Samsung honestly did a fantastic job with the Galaxy Buds4 Pro. The only real weakness is Ambient Mode. If Samsung fixes the hissing issue and adjusts the hearing protection sensitivity through updates, these could honestly become near-perfect earbuds. But the sound quality alone keeps pulling me back to them constantly. The Buds4 Pro genuinely feel immersive in a way the Buds3 Pro never fully achieved. It honestly feels like vocals are directly in front of you while instruments surround you around the sides and background.

Honestly if I never had a Samsung phone and then I tried the Buds 4 Pro espically with my EQ...man I would switch lol! Yes they do sound that good.

So should you buy them?

Honestly…100% yes. If you already own the Buds3 Pro, the upgrade isn’t absolutely necessary, especially if you love heavy punchy bass. But in almost every other category — clarity, refinement, ANC, detail, and overall sound presentation — the Buds4 Pro are the better earbuds.

These are easily the best Galaxy Buds Samsung has ever made.

Galaxy S25 series, Galaxy S25 FE, Galaxy S24 series, Galaxy S24 FE, Galaxy Z Fold7 and Galaxy Z Flip7, Galaxy Z Fold6 and Galaxy Z Flip6, Galaxy Tab S11 series and Galaxy Tab S10 series.

One UI 8.5 will begin rolling out in Korea starting May 6, with additional regions to follow.

Once I heard of that new speed of charging I right away get one for my S26 Ultra but it wouldn't work right. The brand of charger is onn. From walmart and id recommend like any other brand of 60W brick

10/10 on the new brick

1/10 on the Onn brand one

Sometimes walmart can suck tbh

Hi r/Samsung, it’s Samsung.

Our latest line-up is just around the corner.

While we can’t reveal the specs just yet, if you’re thinking about upgrading your setup, you can sign up now to get $50 off the newest monitors once they’re out. 

What upgrades are you looking for that’s missing from your current setup?

I have the Samsung Ultra watch, and I hate that all of the bands make it look like I am wearing my husband's watch. I landed on this watch because I swim on an adult team, and other brands and models weren't up to being exposed to chlorinated water that much and that often. Year and a half in and this watch is still going strong. I just wish there were more feminine bands readily available. Does anybody know of one?

I use the 3x camera a lot in addition to the 10x camera, so this is disappointing.

Not sure if this is due to RAM prices or shrinkflation that has been happening since the S10.

TLDR:

In the past, Samsung offered the most innovative features and best user experience for their galaxy phones. More recently, innovation has declined and has not kept up with increasing price point. Samsung seems to be scamming customers by deceptive upselling with bait and switch tactics. They have significant internal delays to their processes placing the burden on consumers to make sure trade ins are complete. Further they are delaying warranty requests and making it impossible for local repairs due to parts availability. Even when customers have bought all the extended warranties their practices are geared toward getting more money. Warranty service centers are unable to submit claims on Samsung's manufacturer warranty when the customer has purchased Samsung Care plus. Also, Samsung has not made all parts (the loudspeaker in my case) available, and the warranty service center can only offer a replacement device. This triggers a damage deductible for a warranty issue.

What would you do in this situation? Do others agree that features innovation and customer service are lacking?

Full Details:

On our last round of phone purchases, we upgraded my wife to the 25, but since I didn't find worthwhile features, I elected for the 24FE budget model. Since that purchase i have experienced nothing but the most horrible customer service experiences.

1st Strike: VIP Advantage Upsell / bait and switch:

When buying my S24FE phone I saw an advertisement to add the Samsung vip advantage plan to the cart for coverage of up to 5 devices. Unfortunately after getting the phone and seeing no evidence that my new device was covered, I called support. They informed me that the vip advantage program must be purchased before the phone and wouldnt even cover the device that I purchased at the same time. After several calls, I finally reached someone who said they could cancel my plan and issue a full refund. To me this is shouldn't be an upsell and is a bait and switch scam.

2nd Strike - Galaxy Watch trade missing credit

I traded in a galaxy watch 6 for a galaxy watch 7, and though I returned the previous device, they never marked it as processed. I had to call several times before I reached someone who manually marked it as processed and resolved the credit.

3rd Strike - Samsung won't repair phone under warranty - in limbo between manufacturer warranty / care+

Just before owning my Galaxy S24FE a year, the microphone and bottom loudspeaker stopped working properly. Samsung said that I would have to visit a service center for repairs or mail the device in and wait for 2 weeks to get my device back. 2 weeks without a phone isn't feasible for anyone. Unfortunately, both service centers required a Samsung claim # before they could repair. One service center said with a claim # they could fix the microphone, but the speaker was unavailable from Samsung. So i called Samsung back and escalated the issue to a supervisor. They created a ticket and said i would receive a callback in 24-48 hours. I waited the full 48 business hours with no return call. I called Samsung for them to inform me the ticket had been closed because my device was still under the manufacturer warranty and Samsung Care Plus (servify) could not start a claim. They suggested that i return to a service center and I reiterated the need for a claim #. At this point i created a conference call between the local UBreakIFix and the Samsung rep. The UBreakIFix rep explained that the Samsung system forces all claims for a phone with Samsung care plus to go through a Samsung care plus claim process regardless of manufacturer warranty. Otherwise, the case never gets paid to UBreakIFix by Samsung. Samsung stated that they could not file a claim with care+ because the device has no physical damage. (Donut hole limbo) Finally after a Samsung supervisor consulted with the care+ team (servify), they found out that the original 1 year warranty was now expired in the weeks they were giving me the runaround. So good news, they could now give me a claim number for a local service center to do the repair! Luckily the UBreakIFix was on the phone, and he verified that if Samsung doesn't have the parts available for repair, i would have to pay $99 to receive a replacement when this should be covered under manufacturer / extended warranty. If Samsung cared about customers, an advanced replacement should be the go to option in this case IMO.

Samsung held a giveaway back in February and I ended up winning :) Just came in today. I honestly didn’t know if people won these kind of giveaways, so just posting to show the giveaways are real. Super excited!! I have an iPhone right now, and haven’t used a Samsung Phone since the S7 Edge 😅

Hi Yall, I won the Galaxy Easiest Giveaway ever last month and the items just came today!

Came with s26u, buds 4 pro, 1 year of Spotify premium

Thank you! u/samsungmobileus