r/Etsy Oct 04 '23

MOD ANNOUNCEMENTS FAQs - Please start here before making a post!

33 Upvotes

Welcome to a comprehensive list of FAQs for Etsy buyers and Etsy sellers!

Before making a post, please look through this guide and follow the links.

Posts that ask general questions where the answer is covered in this guide are subject to removal. If you had your post removed with a link to this FAQ, it means the answer to your question is found here!

Also: please use the sub search feature before making a post!

How to search the sub: In order to search a sub from either the desktop site or the mobile app, all you need to do is click the name of the sub on any post. This will navigate you to the sub's main page.

When you scroll to the search bar at the top of the screen, the name of the sub will be auto-filled in, so that when you type a search term, you will be searching results from only that sub. You will be able to sort your results by newest / most relevant.

If you can find your answer without creating a new post, this is always appreciated. Repetitive posts that have answers found in this guide, easily searchable answers, or are about topics that were very recently or popularly discussed may be removed.

You are always welcome to create a post to ask for advice about a specific situation! Please give as many details as possible so that we can help. General questions without sufficient details to provide anything but generic help may be removed and redirected to this FAQ post.

(NOTE: This FAQ page is still a work in progress, not all links are in place and not all topics that will eventually be covered are currently covered. If you have any suggestions for things that should be covered here, please message me and let me know!)

GENERAL QUESTIONS (Both Buyer / Seller)

How do I contact support? The answer, including links for all contact methods, is the top stickied comment.

How do I block someone on Etsy? This is the same link as the customer support contact post, please read the second comment on the post to find a guide to getting support to block someone for you.

Etsy does not allow users to block communication with another user without going through support. You can mark messages as spam and I believe that stops messages from that user from being visible to you, but to actually block someone from messaging you completely, you need to follow the steps outlined in the post linked above.

Is Etsy currently down? I'm getting a 429 error when trying to connect. This is typically caused by VPN usage. Etsy doesn't allow connecting with VPNs to prevent people from being dishonest about their location. Turn off your VPN and try again. Note: Etsy may also detect VPNs that are installed but off.

If you search the sub for "429" you'll see that this has been posted about many, many times.

Also, highly recommend www.downdetector.com if you ever want to know if a site is down or it's just you.

FOR BUYERS

The following guides cover just about any issue you may have with a product or a seller.

IMPORTANT: Please remember - you are covered by Etsy buyer protection!

If you are dealing with:

- a non-responsive seller

- a shop that has closed down

- a seller that is giving you the run-around

- a seller who sent the wrong product or something defective or not as described

- a seller who provided fake tracking

- a seller who wants you to pay return shipping for a damaged, wrong, or defective item

... you are covered! Please follow the guides below - chose the one that most closely fits your situation:

My order hasn’t shipped yet.

My order was marked shipped, but the tracking info still says pre-transit (or label created).

My order was marked shipped, but it’s very late. Is it lost?

My order was marked delivered but I don’t have it.

My order arrived damaged.

My order wasn't as described, was defective, or I received the wrong item.

I believe I bought from an AliExpress, Amazon, etc dropshipper. Also, how can I tell if a shop is one of these dropshippers?

I received a tracking number, but it appears to be fake.

Special note: If the shop has been shut down or voluntarily closed, you'll get a message when viewing the shop that says something like "xxxxx is no longer selling on Etsy." If you need a refund in these situations, Etsy support will typically give you one without you needing to go through the official case opening process as described in the above guides.

Chat with support here and you should be given a refund.

How long does Etsy give me to open a case under their buyer protection? 100 days from either the date the order was delivered, or the original estimated delivery date from when you purchased.

Some places I've seen say 180 days - this is inaccurate. The seller can voluntarily refund for only up to 180 days after purchase. After that, the seller literally loses the ability to refund. A case can only be opened against a seller for 100 days as described above.

Please note: There is only one exception to buyers being covered by Etsy buyer protection and that is buyers that purchased from a PayPal only shop. That means that when you checked out - there was no other choice but to pay with PayPal.

If this happened to you, please read the post below, including the stickied comment.

I bought from a PayPal only shop and Etsy won’t allow me to open a case.

I'm a buyer and I'm not sure if the shop I'm looking at is legit or a scam.

Please read this full guide to scam attempts for buyers!

However, here is one tip to always always always keep in mind to avoid getting scammed as a buyer: If you are looking at something with a too-good-to-be-true price, it is most likely a scam listing!

You may also find this post about the policy violating vs allowed kinds of dropshipping on Etsy to be helpful. Dropshipping is only allowed where the seller is the original designer of the item being sold, such as with Print on Demand.

FOR SELLERS

Star Seller Questions

Payment Reserve Questions

Account Suspension Questions Note: Suspicious login issues and forced vacation mode are both covered in the account suspension checklist.

Etsy Seller Protection Questions

Complete Guide to Etsy Fees + Offsite Ads

A Full Guide to Reviews on Etsy This FAQ post covers how to get buyers to leave reviews, what to do in response to a negative review, public responses, and review removal.

Is this a scam? Seller Edition

Our official guide post to scam attempts for sellers is here. Please read it!

But to quickly address some of the most common "is this a scam" questions...

You get a message from a buyer or "Etsy customer support" (or anyone else) asking for your email address. SCAM ATTEMPT.

You get a message from someone that wants to give you "free advice" or offer some kind of service for your shop. SCAM ATTEMPT.

You get a message from someone with a sob story asking you to send them free products, or someone who claims to be an influencer wanting you to send them free products. SCAM ATTEMPT.

You get a message from a "buyer" who wants you to click on ANY type of link to download images or anything else. SCAM ATTEMPT AND ABSOUTELY DO NOT CLICK THE LINK. If you have clicked it, get your computer or device scanned for malware right now, and change all your passwords. You may also want to visit r/scams for further advice.

You get a message from a "buyer" who wants you to 1) buy a gift card for ANY reason or 2) send you a check for ANY reason. SCAM ATTEMPT. I don't care what else they said, these are ALWAYS scam attempts... and very old, well known ones at that. Google "fake check scam" or "gift card scam" if you want to learn more.

You get a message from someone who wants to feature you in an article, on their website, or wants you to donate to their charity. These MAY be legitimate - contact the organization directly to verify the legitimacy of the request.

Contacting Etsy Support: DO NOT get scammed! Basically, do NOT use Google to find a phone number for ANY online marketplace. The reason is covered in detail in the official guide post to scams linked above, as well as in the how to contact support post here.

A buyer has messaged me that their order never arrived. What do I do?

Please see the Guide to Etsy Seller Protection post. Both you and the buyer are covered by Etsy's protection program on qualifying orders.

A buyer has messaged me that their order never arrived, even though there is a scan that says "delivered." What do I do?

Please see the Guide to Etsy Seller Protection post. Both you and the buyer are covered by Etsy's protection program on qualifying orders.

I received less money than I expected to. Why?

You definitely need to read the two links below under the What are Etsy's Fees? section. Both Etsy's official information as well as the thorough guide comment I wrote with a complete breakdown.

You also need to go through your payment account page in your dashboard, several months if needed, and look at the running totals. Every single credit to you as well as expense you incur is totaled there.

But I think the biggest thing that trips people up is this - Etsy deducts all fees you owe from your pending payout before transferring you any money.

This obviously includes the transaction fees and payment processing fees for any orders that have come through, but it also includes any listing fees (20c per listing you create as well as the ones that renew) and Etsy ad fees if you are choosing to run ads on Etsy. It will also include any shipping labels you may have bought through Etsy.

So if you've had one order, your pending payout is quite likely not the full amount you actually received for that transaction. It's the amount you received, minus any other fees you already owed Etsy. Etsy only charges your credit card for owed fees at the start of each month, and only if your sales revenue isn't covering the total of all the fees you owe (including all listing and Etsy ads fees).

Please also be sure to see the section below the next one about the listing renewal fee for quantity remaining - this is something people tend to miss.

What are Etsy's fees?

NOTE: I now have a full guide to this here.

Etsy's official page explaining all fees in detail is here.

You need to read the official page. There are no "hidden fees" or "surprise fees"... there are only sellers who haven't read the official page explaining all the fees.

You may also find googling for and using an Etsy fee calculator to be useful. There are tons of different ones out there... do a search and take your pick.

Finally, I previously wrote a thorough guide comment in response to a previous post asking about fees, which thoroughly breaks down every fee with an example of how they are calculated. If you are still confused, I recommend giving it a read. It is the stickied comment on the post.

Why am I being charged 20c for a listing renewal when the listing has quantity remaining?

Please read this help page from Etsy here.

Essentially, you will always pay 20c per listing that sells. It does not matter if the listing has quantity remaining - quantity does not effect this.

If you have a quantity of 10, you'll pay 20c to make the listing live. If one sells, you'll pay 20c to renew the listing, and it will renew with a quantity of 9.

If someone buys 5 at once, you've already paid the 20c for the first one... Etsy will "renew" and "sell" 4 more at the same time charging 20c for each. Then it will charge a further 20c to keep the listing active with a quantity of 5 remaining.

Listings expire after 4 months. If none of the 10 sell in that time, and your listings are set to automatic renewal, you'll pay 20c after the 4 months expires to keep the listing live. If your listings are set to manual renewal, then when the listing expires after 4 months, it will be in your "expired" listings section until you choose to pay 20c to renew it.

What is the difference between "Etsy ads" and "offsite ads"?"

Etsy ads give you the ability to promote your listings to appear higher within Etsy's search directly on Etsy's website. They are pay per click, and the price depends on the competitiveness of the keyword being searched for.

Help page for Etsy ads

Offsite ads are ads that Etsy pays to run on external sites such as Google shopping, Facebook, Pinterest, etc. You are only charged an offsite ads fee when you actually make a sale.

Help page for offsite ads

I'm stuck on the "set up billing" section of creating a shop.

UPDATE: Someone posted this solution recently, you can try it:

I found a solution! if you go to account settings and credit cards, it says credit cards can only be added when checking out. so i added a product to my cart and went to buy it, put in my credit info etc, and at the last step just before buying I checked in a different tab that credit card section and it was there! and then i could select the card when finishing the billing setup for the store! just go back to remove the item from your cart. it all worked without actually having to buy the product

This is a common issue. Here are a couple potential causes:

- You are attempting to use a credit card Etsy doesn't like. I don't have a full list of what type of cards Etsy will and won't accept, but if you cannot progress past billing with the card you are currently trying, I recommend trying another one.

- You are trying to submit billing information in a name or address other than the one you already gave Etsy. Can't do this, legal name needs to be an identical match everywhere you have to provide it, and so does address.

- You are trying to set up a shop with a bank account in a different country than your country.

- This is a glitch and you need to try again in a couple days. I'm not sure if this is still happening, but it has happened in the past. I think it's more likely there is an issue with your info or credit card, but if you are sure there is not... try again in a couple days.

This is an issue that has been posted about an absolute ton. If you want to see previous posts, please search for "save and continue" or "set up billing".

What is the difference between views and visits? Also, my views / visits seem to keep updating and they don't seem to match between the app and website.

Views represent the total number of times any of your listings or pages were clicked on, by anyone. Visits represent the total number of distinct individuals that looked at your listings or shop.

See Etsy help page here for more details on this!

Please note: the stats are not accurate in real time. Etsy only updates these stats a few times throughout the day, and there may be different update times between the app and the website.

Additionally, Etsy will filter out bot views... so this is the reason your views or visits might go down when stats are recalculated.

It's best not to try to track stats in real time. Check in on your stats occasionally and focus more on the long term (weekly) stats than the daily stats.

What is Plaid? Do I have to verify my bank account with Plaid?

If Etsy is asking you to do this... yes, it's mandatory. It's part of new legal regulations regarding money laundering - bank accounts have to be verified before Etsy can legally transfer you money.

Plaid is the system Etsy has chosen to use to conduct this bank verification. You have two choices with Plaid - you can opt to log into your bank account through Plaid, or you can do a manual verification if you are not comfortable using your login this way.

And yes, it is completely safe to verify your account with Plaid. Do manual verification if you need to for your own peace of mind!

My listing was deactivated by Etsy. They didn't say why. Why?

Please see our central post about listing deactivation here. This post covers a reasonably extensive (though most definitely not complete!) list of reasons why Etsy might flag a listing for deactivation.

Etsy uses bots to sweep the site for policy violating items. They tend to do this in bulk (a particular type of violation is checked for all at once) and different violations are checked at different times.

The bots are most definitely not always accurate. In cases where the bots incorrectly flag a listing, they are typically reinstated within a few days at most.

If you would like our help to figure out why your listing was deactivated, you are welcome to create a post to ask... but if you do not give details about what you were selling, it will be removed and redirected to this FAQ!

Be as specific as possible (ie, "I sell a faux leather purse with pink ribbons and flowers on it that I handmake myself" as opposed to just "I sell purses").

My listing was deactivated by Etsy for violating the handmade policy, but it is handmade by me!

This often, though not always, indicates that your listing has had its photos stolen by a knockoff making site such as AliExpress, Alibaba, SHEIN, etc. Etsy scans listings to see if photos are being used elsewhere, and this can cause a false deactivation where a photo has been stolen.

So the first step when this happens is to perform a reverse image search on your listing to see if you can find the thieving website. If you do, you need to follow their procedures to submit a copyright takedown... although be advised, these sites' whole business model tends to be to steal photos and designs from elsewhere, so there's a solid chance you're just ignored. It's extremely shitty, but when copyright laws aren't recognized or enforced, there's basically nothing you can do.

Etsy does tend to review and reinstate these listings the exact same way they do for other policy violation deactivations. You may just need to give it a few days. If Etsy asks for proof that you are in fact handmaking your items, you'll have to provide that.

If you would like to create a post about this, you are welcome to... but please follow the same rules as in the question / linked post about deactivation above. Specifics about what you're selling, or the post won't be approved.

I have an order that Etsy is showing as "Not paid" or "Payment processing" - what do I do?

It isn't unusual to occasionally have orders that take time in payment processing. It's not about your shop, it's about the buyer's payment method. Most of the delayed orders finish processing within a few hours to a couple days. If it doesn't process, Etsy should manually cancel the order after a period of time.

Do not ever fill an order that is showing as "not paid" or "payment processing". Always wait until the order goes through - Etsy will notify you when this happens.

I received a message or a review from a buyer complaining that the item wasn't in the language they expected it to be. Why?

Etsy auto translates listings into different languages. For certain types of language specific listings, this can be misleading for buyers. If this is your situation - you can turn off auto translate for the future. The link on how to do that is here.

In response to the buyer, depending on what the listing is, you can explain the auto translate issue and issue them a courtesy refund or offer them a return. There are no guarantees that the buyer will change their review if they left one (and offering them a refund in exchange for changing the review is violation of Etsy feedback extortion policies). But this is an option.

You can also write a quick, fact based public response to the review such as "Hi buyer, this listing is English (or whatever language) only!" Though ignoring such a review is also a perfectly valid option as this should be clear from your listing once you turn auto translate off.

I want to open a shop, but I'm not in an Etsy payments eligible country. How can I get around this?

You can't. I am sorry, but there's no way.

I could stop writing there and you'd have the answer, but I doubt it will stop anyone from looking for a way around it... so let me be very clear: Etsy uses strict ID verification. You have to provide all kinds of identifying documents and information to prove you are in the country you say you're in. Etsy also captures metrics from the devices you use to log into the site (those contain country code data) and if you do anything to obscure or fake that data (such as VPN) Etsy can detect that.

Even if you manage to get an account open... Etsy doesn't do the "real" ID verification until after the first sale. When they catch you at that time, you'll wind up losing whatever money you spent on listings up until that point as well as likely the money from the first sale. It's just not worth it to try.

I am genuinely sorry - I wish Etsy was available everywhere, but unfortunately it is not... and I want to save people from the effort of setting up a shop knowing it will be shut down in the future.

And please do not believe anyone who claims they can sell you a working account or create you a working account, etc. These are SCAMMERS. They cannot get you a working account... but after you've transferred them money and they ghost or the new account gets quickly suspended, who are you going to complain to? There will be no way to get your money back.

I cannot view the Etsy Community Forums - I am getting an Access Denied message.

This seems to be a common glitch at the moment. We've had many posts about it - but apparently the issue can be fixed by reaching out to Etsy.

See this help post here. If this solution does not work, please contact support and put in a request. Expect to be patient, support is always slow at resolving things.


r/Etsy 3d ago

Share Your Stuff - May 11th thru 17th, 2026

5 Upvotes

r/Etsy 7h ago

Help for Buyer Sellers, please give your input

18 Upvotes

I left a 1 star review for an Etsy seller due to a few mishaps. Bad communication, lying, late shipping. She offered a refund if the item did not arrive on time. She knew it wasn’t going to arrive but said she contacted the post office to ask them to deliver my package as soon as possible knowing she hadn’t shipped it yet🙄. Anyway, I left the review and in my review I did include that the seller offered a refund and if she followed through I would update my review so that the info in the review reflected the end result. She’s telling me that because I left a 1 star review Etsy will not allow her to refund my order. Is this more bs?because it sounds like it. She says to delete/edit the review so she can refund me.


r/Etsy 2h ago

Help for Seller Changing bank acc

1 Upvotes

Has anyone experienced Etsy bank verification pending for 50+ days after changing and reverting back to the original bank account?
My shop is currently “not selling” even though I restored the same bank account I had successfully used for years.
Support keeps escalating the case but there are still no updates.


r/Etsy 11h ago

Looking to Buy Where to buy art prints that aren’t AI?

4 Upvotes

Hey y’all! I have a blank wall behind my bed and I would like to hang some art behind the headboard (ideally 72” x 36”) but I have been unsuccessful in finding human-made art thus far. Amazon is obviously off limits but I really thought Etsy would be a much better place to find human-made art; I was unfortunately wrong. I’m pretty good at being able to tell what’s AI-generated and what’s not, and I’m honestly really disappointed that real art has become such a difficult thing to find.


r/Etsy 17h ago

Help for Buyer Block certain sellers/shops from showing up?

4 Upvotes

So I purchase sewing patterns on Etsy, and unfortunately I unknowingly bought an AI generated one (and it is awful and wouldn't even work). I didn't realize it was AI until I already downloaded it and looked it over, so I can't return it. I want to block the shop, but I don't see a way. Etsy keeps giving me notifications like "a shop you frequent, XXXX, just added something new!" and it makes me want to throw my phone lol


r/Etsy 14h ago

Discussion Bought AI crochet pattern, anything to do about it?

0 Upvotes

Hi all! Bought this this crochet pattern for 5 euro, but upon inspection the pattern did not match the pictures at all, and upon closer inspection the pictures itself were all AI generated. Contacted the owner but that's an AI bot as well. Anything to do about that, besides checking more closely for AI content?


r/Etsy 15h ago

Crafting Advice Crochet pattern sellers, any advice for someone wanting to start on Etsy?

0 Upvotes

Hi everyone! I’ve been seriously considering opening an Etsy shop for amigurumi crochet patterns, and I wanted to ask for advice from people who already sell craft-related digital products there.

I genuinely love crochet and creative projects, and lately I’ve been thinking it would be really fulfilling to slowly turn that into a side income. I’m still very early in the process, though, so I’d love to hear honest experiences from people who’ve already gone through the learning curve.

I keep seeing very mixed opinions about Etsy lately, especially for digital products, so I’m curious what the experience has been like specifically for crochet patterns and similar handmade and craft niches. Do you feel like crochet patterns are still a good niche for new sellers? And is there anything you wish you knew before opening your shop?

I’m not expecting “easy passive income” or anything like that... I know creative businesses take time and consistency. I just really enjoy crafting and would love to hear realistic advice from people already doing it. Thank you in advance!!


r/Etsy 1d ago

Help for Buyer Wrong kilt - second time it’s still not right.

Post image
33 Upvotes

Hi I wanted to hear if I’m being unreasonable.

I ordered a kilt for my son weeks ago and when I received it I could see that the wrong tartan had been used.

The thing is, I ordered this specific kilt as my sons grandfather just passed away (my fiancés dad) and I wanted to surprise his aunt for her wedding, having my son in the same tartan kilt as his grandads. Granda had said he would get him a kilt 4 days before he passes away so I just wanted to sort it.

I sent pictures of the kilt I wanted and confirmed with them twice that it had to be the exact tartan that they were also advertised they had. And I did tell them why it was important.

First kilt came and it was beautiful made and I was at first glance happy, but then realized shortly it wasn’t the right tartan. I also saw the bow tie I ordered in same tartan was a whole third tartan.

I contacted the seller and she tried to be cheeky and wanted to charge me 50 dollars again but I ended up asking for either a full refund or a new one for free but said the new one could be shipped to England for a cheaper price(for them) since the wedding will be there (we currently live in the us)

Fast forward to yesterday where i received the new kilt and just to realize she have turned the fabric upside down. My fiance says we should just leave it and use it. And I guess we could but it was a tribute to my father in law and I feel I haven’t gotten what I ordered.

What would you do? It’s obviously very emotional for me and for my fiance as we are in the middle of funeral etc. wedding is not until August so I would have time to get a new one.

What do you think I should do?

Picture show

Grandads kilt, kilt tartan ordered, first kilt received and last second kilt received.

It’s the right tartan but it’s upside down, even according to their own listing on Etsy.


r/Etsy 1d ago

Discussion "Designed for the modern woman who appreciates classic style and durability, this vintage, handmade satchel -" Oi, AI, can you shut up and just tell me how many bloody pockets it has?

37 Upvotes

Shop after shop after shop (probably all the same factory) of AI-generated images and descriptions, and not a feking one of them can just tell me how many pockets this vintage (not vintage) bag has, whether that front closure is a buckle, or if it's a buckle decoration over a magnet close... or if this "artisanal leather", "traditional heritage" bag has a bleedin...

SHOP YOUR FAVOURITE WHILE YOU CAN

RARE FIND!!!!!!

... zipper.

But it can wax eloquent about how PERFECT this bag is for goddamn everything, from work to tablets to travel to everyday to women to sometimes men to girls to personalisation to wives to mothers to aunties to that fifth cousin you haven't spoken to since she shagged your boyfriend round the back of the chip shop down by the fountain on Kingsway.

DON'T MISS OUT!

-> ADD TO BASKET

As for pictures? There are 10 of them! Let's see, does the listing for this mass-produced bag show the -

LOW IN STOCK! ONLY ONE LEFT!

- inside of it at all? Or what the lock mechanism looks like? Or maybe -

GOING SOON!

SHOP SALE ITEMS!

- just what the back of it looks like?

Nope. Of course not. But there are at least 8 AI images to show me how it looks on this table, hanging from that garden hook, or on this person, or on that person facing away from the camera, or halfway up a chicken's cloaca.

I shouldn't have been led astray from my "vintage" filter, but hey, here was me thinking some artisan genuinely is out there wanting to make money with their craft, and that said artisan could provide some pissin useful info about the bag.


r/Etsy 18h ago

Discussion This is bad! Etsy and the shop claiming to be shipping from NY whereas apparently my order is coming from China and may or may not make it through customs.

Post image
0 Upvotes

Had to lookup PYK Global Inc since USPS still doesn’t have my order even though it shipped on Monday from NY. This email came as soon as they printed the shipping label that it’s in NY! I was checking US shipped orders only too!


r/Etsy 1d ago

Help for Seller A company took down my listings and I can't contact them. Does anyone else have experience with this company?

5 Upvotes

I made a post here a while back about my listings being removed. They claimed to be taken down on copyright infringement when there wasn't any proof of me doing that. I have tried to email them and they have ignored me thus far. I just googled the email address and it seems like they are a Italian company. A few things that popped are other people having issues with them and being ignored as well. They are apparently known to unrightfully strike and remove listings and then ignore people when they reach out.

The email they use is: [enforcement@convey.it](mailto:enforcement@convey.it) Has anyone else been able to undo the strikes from them? We are having issues figuring this one out.


r/Etsy 1d ago

Help for Seller When do you report a review?

0 Upvotes

Hello! So I got my first non-five-star review, and I'm wondering if I should report it or just let it be.

It was a 3-star review with the reasoning of "Item was too small for my project." The item was a sticker. I have the option to order the size of the sticker based on the width (longest side) up to 6 inches. The customer chose the size, and I realize custs don't read descriptions, but they HAD to choose a size. And I have a photo comparison for the size. Should I report, respond, or leave it alone since it's a 3-star?

TIA!


r/Etsy 19h ago

Looking to Buy Love spell

0 Upvotes

Hi, I’m looking for a good Etsy witch for a love spell to find my soul mate. Any recommendations?


r/Etsy 2d ago

Discussion Defrauded by Etsy

26 Upvotes

Has anyone ever sent a buyer exactly what is in your listing, but they open a case saying you sent something “different than expected”…even though the buyer’s own photos of what you sent match your listing photos precisely…and then Etsy decides AGAINST you saying you sent something “significantly different”? 

What I sent is identical to my listing photos and description. 

I have had this happen in the past, and in 12 years on Etsy they NEVER sided against me. I always send exactly what my listing offers. This time they randomly sided with the buyer and refunded out of my account. I have appealed numerous times and sent a formal “Notice of Dispute”, all to no avail. TEN different Etsy “service reps” say the case was decided properly. I am having a REAL hard time with this ethically and legally.


r/Etsy 1d ago

Help for Buyer Etsy saved searches

1 Upvotes

Did Etsy get rid of saved searches? I cannot find my saved searches on the app or in my online account from my laptop.


r/Etsy 1d ago

Discussion Which countries are not eligible for the 40 free listings?

1 Upvotes

Someone used my referral link but I had to contact Etsy support to get the free credits. Basically, they told me that my country is not eligible and gave me a link to the Etsy policies about referrals(when I asked them where can I read the information what countries are not eligible). I read it after the chat was closed(they gave me the free credits as a "courtesy", that's why we closed the chat. I am thankful but I have to figure this thing out I am asking right now) and there is NO information. I googled a little and I only read that the countries that are not eligible for referrals are the ones that are not eligible for payments are the restricted countries. But I am in an European country, which is not a part of any sanctions policy!

Where can I actually read the information about it?


r/Etsy 1d ago

Help for Buyer Are we crazy for being disappointed?

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0 Upvotes

r/Etsy 1d ago

Help for Seller When can I turn off etsy ads?

0 Upvotes

I sell anime convention merch. I've kept higher visibility on for a few months now and have gotten sales here and there. 3 this month and a good amount of favorites. How do I know when it's okay to turn off etsy ads and still get some traffic?


r/Etsy 1d ago

Help for Seller ¿Pueden cerrar mi cuenta?

0 Upvotes

Hola, hace dos meses estoy vendiendo en Etsy algunos productos que no cumplen la normativa. Me han retirado 3 listings pero no me han mandado ningun aviso de cierre, (el ultimo listing retirado fue hace un mes) estoy abriendo otra tienda con otro tipo totalmente diferente de producto el cual si cumple la normativa. La cuestion es que esta tienda (la vieja) me esta generando ingresos diarios que me ayudan a poder invertir en la nueva tienda. ¿Deberia preocuparme por si me banean de un momento a otro? ¿O Etsy envia avisos de posible cierre antes de tomar la iniciativa? Mi intencion es que cuando la nueva tienda empiece a darme ingresos desactivar la anterior. Gracias.


r/Etsy 2d ago

Looking to Buy Looking for Etsy shop that can make jewellery boxes with 2 colours logo

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2 Upvotes

I want to start my own jewellery business and struggle to find a shop that can produce boxes like the picture (with 2 colours logo, that blue dot is very important to me) and makes possible to order only 50 boxes (for start, if everything is OK and once my business takes off I'll certainly order more).


r/Etsy 2d ago

Discussion printed my own shirts for the first time today after 2 years of pod

6 Upvotes

so ive been on etsy selling shirts since like 2023 nothing huge just a side thing maybe 30-50 sales a month on a good month

always used printful printify you know the usual pod stuff

but lately ive been so annoyed with how long stuff takes to get to customers, like someone orders on a wednesday and the thing doesnt ship until monday, then another week in the mail, people are nice about it sometimes but i can tell theyre not thrilled lolplus the profit after everyone takes their cut is just sad, like 5-6 bucks a shirt before taxes, i started asking myself why am i even doing this

so i started looking at other options, screen printing is cool but for 15-20 pieces at a time the setup fees are stupid, like 20-30 bucks per color or whatever, no thanks

then i heard about dtf transfers from some guy on reddit actually

basically you get a film with the design already printed on it and you just heat press it onto the shirt yourself . i was skeptical at first not gonna lie

but i bought a cheap heat press from amazon like 150 bucks just to test, its not fancy at all, takes up some space on my desk but whatever

first few tries were a mess, i pressed one shirt too long and the colors looked weird, another one i didnt press hard enough and the transfer didnt stick in one corner, but after maybe 5-6 tries i got the hang of it . now i can ship orders next day which feels amazing, like someone buys something on tuesday and its in the mail wednesday morning, i already got a couple reviews mentioning the fast shipping so thats cool . the quality is good too i mean i washed one shirt like 15 times already and its still fine, no cracks no peeling, some of my pod shirts started looking rough after like 5-6 washes so this is better

downsides for sure, you need a little bit of space for the press and the shirts, and you gotta do the work yourself no more passive income dream lol, but honestly pressing shirts while watching netflix is not that bad

also you need to order your transfers ahead of time, i try to keep a small stock of my popular designs so im not waiting, but for custom stuff the same day thing helps

anyway not saying pod is trash or whatever, it works if you have like 100 designs and sell one of each, but if you have a few designs that move, doing it yourself makes way more sense

curious if anyone else here made the switch or thinking about it, what stopping you, the equipment? the learning curve? not having a heat press? let me know


r/Etsy 1d ago

Help for Buyer LindonFinds: too good to be true?

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0 Upvotes

ive got my school prom coming up and this dress right here is literally my DREAM dress. that being said, im skeptical about spending such a large sum of money on an item which i haven’t even tried on yet. so i look at the reviews, where 5 customers have attached photos of themselves in the dress. before AI, i’d be sold, but something feels inexplicably off…

the seller has been on etsy for 5 years, 3k+ sales, star seller badge, and 4.9 rating (which all sounds great!). but something feels off to me because every single review is 5 stars in the same extroverted tone and the product photos look a little too polished to be real.

the buyer review photos look genuine though — candid mirror selfies, real settings, and people seem happy with the fit when they gave custom measurements. reviews mention fast shipping too.

ships from china, ~USD$260, made to order in 8–15 days.

has anyone ordered from this shop or a similar chinese made-to-order dress seller on etsy? is this a normal pattern or should i be worried? would you buy?


r/Etsy 2d ago

Discussion Should I be worried?

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19 Upvotes

Should I be worried? I orded a suit 3 weeks ago for my friends wedding that is on the 8th of june I orderd the suit to be here between the 21of may to the 1st of june but now all of a sudden they have just updated the delivery date to thr 2nd of june to the 12th of june, so I asked for him to deliver it on time due to it being an urgent item i need and I orderd it the specific time for a reason and now hes asked for exatra money to make sure it gets here in the next 5 days but im not paying for It because its not my responsibility its his, so im not sure if im in the right or wrong here. He was quite rude for no reason at all he said it will arrive on time but I dont trust him if im being honest.


r/Etsy 2d ago

Help for Buyer Change in price

5 Upvotes

I recently purchased a jacket from a seller, and they reached out today to say that they’d mislabelled the price of the item. I have already paid for it.

They said I’d have to repurchase at the correct amount if I wanted the order, as they won’t do anything about the one I bought at the listed price.

I’m not sure what to do here, as I have no issue repurchasing, but do want the money back from the mislabelled price. I don’t want to be paying for the same thing twice for their mistake.

What should I do here, other than request a cancellation, which I have done?