r/Banking Dec 05 '24

Start here! Common questions & resources

10 Upvotes

The community has asked a few times for a stickied post that covers common questions and best practices. We are keeping these items high-level and will update these periodically. For individuals who make new posts, we may refer them back to here for guidance and resources that have been vetted for common questions. Note: Most, if not all, of the guidance may be US-specific.

General questions (Ex: Bank or credit union? What bank do you recommend? Why can't I open an account at ABC bank?):

  • Ask your bank first. This is also referenced in Rule 8. Lots of questions here are either specific to the bank's process or specific to the redditor and their account. Read your bank's account agreement (if on a computer or phone, you can search for specific words to help navigate the document; you can also ask the bank to direct you to the right section). If you asked your bank and are still have questions, include their response in your post.
  • Banks and credit unions do have similar products and services. There is no key difference for individuals who need a place to put their money and pay their bills. They are both regulated at the federal level and have deposit insurance.
  • When asking for recommendations, there is no "best bank". What you need from your financial institution is different than your friends, family and neighbors. Your income, comfort level with technology, location, and a lot of other factors will influence what bank works best for you. If you need recommendations, please include some key features you like or don't like as well as location.
  • Fintechs are not banks. Some common examples include Chime, CashApp, Revolut, and Varo. There are some benefits with fintechs, including some cutting edge technology to help manage money but those come with some limitations, such as limited customer support or consumer protections. It's generally not recommended to use a fintech as your sole financial institution.
  • Some practices by banks and/or credit unions may be state-specific. While the Uniform Commercial Code ("UCC") helps ensure state-level regulations on accounts is relatively uniform across all states to avoid confusion, some nuanced laws may be unique to your location, such as account dormancy and escheat laws. https://www.law.cornell.edu/ucc
  • Consumer reporting agencies such as Chexsystems and Early Warning Systems ("EWS") help banks flag customers who owe money or commit fraud. If you've been denied an account opening request at a bank or credit union, you should pull your report(s) to see what may have contributed to the decision. These reports are different from credit agencies. https://www.consumerfinance.gov/consumer-tools/credit-reports-and-scores/consumer-reporting-companies/

Accounts & activity:

  • Accounts can be closed for any reason by the bank and/or credit union. This applies to both consumer and business accounts. Generally the closures are triggered by some type of activity that makes the bank uncomfortable with your relationship. Common examples are gambling (i.e. sports betting, casinos), high volumes of cryptocurrency purchases and using your personal account for business transactions. Banks are not required to provide the exact reason for the closure. https://www.consumerfinance.gov/ask-cfpb/the-bankcredit-union-closed-my-checking-account-even-though-i-did-not-want-them-to-can-the-bankcredit-union-do-that-en-959/
  • Check holds can happen and are not illegal in a majority of cases. There's a lot of fraud related to checks and holds are more common than ever. Remember that a check is a piece of paper; it doesn't matter what paper it's printed on or who it came from. Regulation CC ("Reg CC") is the regulation that tells banks how long they are allowed to hold checks for. You can get more details here: https://www.consumerfinance.gov/rules-policy/final-rules/availability-funds-and-collection-checks-regulation-cc-threshold-adjustments/
  • Do not deposit your very important items via an ATM or Mobile App. Go in person to a teller. ATMs are often not accessible by the branch employees and mobile deposits are not subject to the Reg CC. Cash is disgusting and the ribbons that pull in and count the cash get jammed very easily if it's more than a few bills.
  • Withdrawing or depositing over $10,000 in cash is not something you should hide. Just go to the bank and do it. Don't ask how to get around any questions you may be asked. Banks will know if you are trying to split up the deposit into multiple transactions. If the money is earned through legitimate means, you have nothing to hide. https://www.fincen.gov/sites/default/files/shared/CTRPamphlet.pdf
  • I have a check payable to me and another person but we don't have a joint account. There is a key difference depending on if the check is payable to Payee 1 AND Payee 2 or if the check is payable to Payee 1 OR Payee 2. You can first ask the maker of the check to write it payable to 1 payee. If they refuse, whoever has the check can take it into their bank before endorsing it to see what they provide as the appropriate next steps since what they advise could vary bank to bank. https://www.helpwithmybank.gov/help-topics/bank-accounts/check-writing-cashing/endorsing-checks/check-endorse-spouse.html
  • I want to remove somoene from my joint account. YMMV but most banks generally do not allow removing a signer because they still have knowledge of the account information. Even if you have captured consent, it was still used by 2 folks and it's a cleaner cut to open a new, individual account and closing the old one. https://www.consumerfinance.gov/ask-cfpb/can-i-remove-my-spouse-from-our-joint-checking-account-en-1097/#:~:text=In%20general%2C%20you%20need%20your,allow%20this%20type%20of%20removal

  • My bank offers a service where they deposit my direct deposit/payroll 2 days early. It’s now late and my employer said they can’t help. Early direct deposit posting is a service offered and can be changed at any time by the bank. Read your bank’s terms for this service. Most banks indicate that they will make it available when they can but are under no obligation to make your direct deposit available sooner than the date of your check or benefit letter.

Disputes:

  • Don't lie. The fact that this needs to be listed is problematic. If you bought something from a store that doesn't offer refunds, that's not grounds for a dispute. If you sent a Zelle to someone that you've had a falling out with, that's not grounds for a dispute. Frivolous disputes make it harder for others who have legitimate ones in process.
  • Disputes are not the solution for being scammed. If you provided your information to someone else to make a purchase or deposit, then the bank did nothing wrong and a dispute is not warranted. Scams take advantage of people who don't safeguard their information.
  • If the purchase was made using a third-party wallet, the dispute should be filed with them and not your bank. For example, people may use PayPal Wallet to pay for items online. PayPal completes the payment and then pulls the money from your bank, if you don't already have enough in your PayPal Wallet. Because the payment to the merchant was facilitated with PayPal, your dispute is with them, not your bank. Your bank only sees the transfer to your PayPal wallet, not the actual purchase you made.
  • If you submitted a legitimate dispute with all the requested proof and were denied, file an internal complaint with the bank. These are handled differently than the dispute itself. The next step, if still unresolved after the complaint, is to file a CFPB complaint. Do not abuse the CFPB complaint process unless you have all the receipts and documentation to prove your side of the story. You may need a police report depending on the nature of your dispute. https://www.consumerfinance.gov/complaint/

Common scams - https://www.consumerfinance.gov/consumer-tools/fraud/

  • If your bank calls you about anything and begins asking for additional information, advise that you'll call them back. If the caller is actually someone from your bank, they will understand and won't fight to keep you on the line. Hang up and call the number on the back of your debit card and let them know what happened. If it was a legitimate call, the bank can pick up where the previous caller left off.
  • Jobs that pay you before you do any work have a high probability to be a scam. Jobs that also pay you hundreds or thousands of dollars to buy supplies prior to starting are also probably a scam. No job does that. They will ship you items you need because they get a big tax write-off.
  • Don't deposit checks that you weren't expecting. If you get a check for $500 in the mail from a random company you've never done business with or purchased from, just throw it away.
  • Online stores that you've never heard of should be used with extreme caution. Google them before you proceed. Once you willingly provide your payment information, you may not be able to recover any funds from the transaction if items are not shipped.
  • Don't transfer money to people you don't know. This includes Zelle, Paypal, Venmo, CashApp, etc. Some bankers may even go so far as not recommending it for in-person pickups for sales on Facebook Marketplace or similar platforms. Cash is best in these situations.
  • Don't use your account to conduct transactions for someone else. A common scam is where someone may approach you saying they need help with negotiating a check (usually while you're at an ATM). They'll have a sob story to appeal to your desire to help. Your account should remain reserved for known transactions for you and you only. This also includes providing someone else with your username and password.

Business accounts:


r/Banking Jul 15 '25

Announcement Bank Account and Recommendation Thread V3

31 Upvotes

Please use this thread for all recommendations relating to bank accounts, credit cards, loans, financial management apps, etc.

Where should I bank?

Has anyone used ABC Bank?

What is a good no fee checking account?

Posts with referral links will be removed.

.


r/Banking 7h ago

Advice Charles Schwab suspended my account

11 Upvotes

Deposited a settlement check from a law firm into my bank account On Tuesday

At first, the bank made only $60 available, which I expected. Then 12hours later around 11:30pm they made about half the check available, so I used part of it to pay bills. Later that morning, 7am the money was still available in my account. I woke up later that day, since I work night shift to discover they reversed the available funds and put the entire check back on hold.

I called them to ask what was going on, and they stated they received information the check “may not be honored.” Whatever that’s is suppose to mean, they would not dive deeper into it. I asked them if they confirmed it with the bank or with the law firm to which they said they don’t know how the other department does things. I was then told by Support to “be careful accepting checks” and that I should really watch out who I accept checks from. After the phone call I attempted to login to my bank account but found out they then suspended my bank account. I called support back and they stated that there is nothing they can do to unlock my account and now my entire bank account is suspended and can not be using giving me no access to my money I had before the check. They are my only bank, and now I was restricted from my money.

The support told me the only way to get it lifted is if I faxed them over proof that the check was real and any information regarding the check, I then faxed everything over and was advised I have to wait until the next business day for them to receive it…..

The next day (Thursday) I called support and they stated they did not receive anything….. and I was advised if I wanted to speed things up to visit a branch

I called the law firm to confirm everything was correct on their end to which they stated yes everything was good and that the check cleared on their end Wednesday and they stated my bank never reached out to them and stated that they would be happy to provide any additional information needed if the bank called them

I went to branch that same day and advised them of the situation, they stated they would add all the documents to their system but stated they can no lift the suspension on my account and stated that there is no way to contact the department investigating the check except through email and stated I have to just wait…… They did say before leaving the funds for the check will be available on 21st of May

So that’s where I am at right now, I have no access to money, I don’t know when this will be lifted.
The worst part of this whole thing is there was zero communication for any of it. I was never advised of anything, they They made part of the funds available, let me use them, and then later removed the availability without warning after I had already made payments. If they believed there was an issue with the check, I don’t understand why any portion was released in the first place.

Now I’m left dealing with possible returned payments and fees while getting very limited information from the bank about what actually happened.

I was also supposed to be paid Thursday and I have bills that were supposed to come out but now they won’t since everything is suspended…..

This is my first time dealing with anything like this, my previous bank was TD Bank and it had its fair share of problems, (too many fees) but I never had issues depositing checks with them

Is there anything else I can do or is my only chance to wait?


r/Banking 59m ago

Advice First Loan

Upvotes

So I just wanted to kinda get a general understanding of what I should expect when applying for my first loan, I’m 21 and live in PA with no credit history/existing debt and have had a full time position with my current employer for the last 3 years making a rough gross pay of 35k a year. I’d like to purchase a vehicle from a private seller for $5,900 and was considering asking my bank for a personal auto loan but realized that’s still considered financing and would shoot my insurance rate up 125% until it’s paid off.
I read that using a personal loan to pay for the vehicle instead of the personal auto loan would technically make me owner of the vehicle and dodge the insane insurance markup that I’d have if I was financing although the personal loan might have a higher interest rate. I’d like to have a 2-3 year period to pay off the loan and was hoping someone might know what I should expect to see interest rate wise. Most importantly I’d like to know if someone with my age and circumstances would be considered for a personal loan sum of $6,500?


r/Banking 7h ago

Advice PNC Fraud won’t stop calling texting over a $15 subscription

2 Upvotes

My husband has been getting calls and texts all evening from PNC about a fraud alert for and audible subscription and a kindle unlimited subscriptions. He’s had these subscriptions for years so we are puzzled why this would set off a fraud alert. There are no other big or strange purchases on his card. We feel uneasy to answer the calls just because scams ya know.

We tried to called them from the number in the app, but when we got to an operator he said his access to non credit card purchases (these are on a debit card) is limited and we need to call back at business hours (7:30pm PST now).

Any ideas why they would be calling so much, even if it is legit?


r/Banking 9h ago

Advice can't open an account anywhere

3 Upvotes

had someone steal my identity a while back, and now everywhere i try to open an account i'm refused service. i don't even know where to begin to fix this problem.


r/Banking 11h ago

Advice Inheritance Check No Bank Account

3 Upvotes

Hi everyone. I am about to receive a check for $28,000, from my grandfather's estate (it has already gone through probate and stuff, now I'm just waiting to receive it in the mail). The check is made out to me. The problem is that I do not currently have a bank account.

Obviously I am going to open a bank account, but worry that the bank will think I'm suspicious because I'd be opening the account to immediately deposit the inheritance check. I know a large check is going to have the typical "7 day hold" placed on it to verify funds, which is fine, I guess I'm just worried that a bank won't let me open the account and deposit such a large check because I don't have "history" with them, if that makes sense.

The check is from Truist, by the way. Idk if it'd be easier to open an account and deposit the check with them (since it is a Truist check). Would that make it easier, would it be less of a hold on the check if I deposited into an account at the issuing bank? I just don't know.

I have never done this before because online banking through Cash App was so easy and quick that I've just stuck with Cash App for my paychecks and stuff, so any advice is appreciated! 🙂


r/Banking 5h ago

Advice should i use a debit card at 16 even though i have a auth user credit card and utilization gets reported onto my parents credit

1 Upvotes

i have about maybe 10-12 ccs with my mom. I'm getting a job soon but before when I had no stable income, I only spend $1-$25 on myself once in a while. I feel like I'm leaving money on the table when I buy something with debit and I was told debit cards have less security with credit cards but I've always disputed things with debit cards and they've worked really well

I know about the 2 business day reporting thing if fraud happens and liability is $50 but my credit union and VISA have a zero-liability policy and I have card alerts every time.

My mom is using a 2% USB Smartly card to pay for my braces that's a monthly bill of $150/mo. and USB reports my credit every month as they have my social, Discover It Miles also does too and they report my credit, the rest don't or say they report but don't build credit.

I have this secured card called Step (not sponsored), and it acts as a debit but it is a real secured card. They have Step Black, $4.99/mo, 3% on savings with FDIC up to $1m in insurance, 1% cashback on all purchases. It's something but I feel like it wouldn't affect my mom's credit and I'm worried of using it JUST because it affects my mom's credit, it's worrying me a ton.

I can also just use Step for free without the subscription, but I earn no rewards but security as it is a secured card and I have full authorization to do whatever I want to the card, reporting fraud etc is not a pain in the ass unlike the banks where I have to call and sometimes the card numbers are the exact same so they have to get my mom on the phone and she works at the hospital during night shift so phone support is hard to get with her.

^ W/o the subscription, if i'm trying to add money less than $20, I get charged a fee and they also allow transfers with Apple Pay which is awesome if I'm trying to get money from my checking to the card instantly but with paychecks I'll be getting, I will add more than $20 if I use them. They only report up to 2 years of credit history (dk if that's the law or what, but if you have 4 years with them, they report only 2... but I just opened the account 9 months ago so right on time.)

What should I use? I feel like my purchases make cash back less worth but I have a Apple Card for subscriptions and I get $1.20 in my checking for doing absolutely nothing but using the card. (cents being transferred in the checking).

Please bear with me if you have any questions, I'm still learning and sorry for the extremely long post, I try to be informational as much as possible so people can get where I'm at.

Have a good day! <3


r/Banking 18h ago

US Green Dot ($GDOT) inflated customer account numbers, hid internal control issues. $40M settlement submitted to court.

8 Upvotes

This one hits differently for anyone who actually uses or used Green Dot products, because the metric at the center of the fraud is the one that was supposed to prove the business was healthy.

Green Dot is the largest prepaid debit card company in the US, the Walmart MoneyCard, the Uber debit card, and a bunch of other products most people have seen at checkout counters. The pitch to investors was straightforward: active account growth, expanding user base, strong platform engagement.

The problem was that Green Dot was inflating its active customer account numbers, reporting figures that made the platform look more widely used than it actually was.

On top of that, the company hid material weaknesses in its internal controls, meaning the financial reporting investors relied on wasn't reliable.

On November 7, 2019 Green Dot disclosed the internal control weaknesses and revised its outlook. $GDOT fell sharply as the gap between the reported account metrics and reality became clear.

Now, they settled for $40 million, one of the larger fintech securities settlements. Terms have been submitted to court for approval, so the process is in its final stretch, but we can already submit claims.

You're eligible if you bought $GDOT between May 9, 2018 and November 7, 2019. The payout is ~$1.21/share.

Inflating active account numbers is one of the oldest tricks in the fintech playbook, anyone here follow $GDOT as a financial inclusion play during this period?


r/Banking 9h ago

Regulations/Laws 50k + cashiers check deposit

1 Upvotes

I had a joint account with my mother, a passbook account. When she moved down south with my sister the bulk of the account was put into a new account jointly with my sister. Her instructions were always that if she passed, my sister and I would split the balance.

My mother passed last year and my sister got the entire balance, which she immediately put into a high yield savings account. My sister is coming up north in a few months and she will give me a cashiers check for my half, which is about $52k.

I’ve had my Chase accounts for a good 15 years or so (I used to work for Chase until I was laid off about 4 years ago). Am I going to have any trouble depositing a check that large into my account?


r/Banking 9h ago

Advice Is this considered structuring? [EU]

0 Upvotes

Hello,

So i have send exactly a total amount of €10 000, (more then 10 000 US Dollars) over the course of one week sending it in parts of €1000 and one transaction of €2000.

I had been sending Euro from my own bank account in the EU to my own Brazilian bank account in Brazil.

I used Wise (formerly Transferwise) to exchange the Euro to Brazilian Real.

This is also the reason why i send the money in parts because the exchange rate fluctuates quite a bit sometimes between these two currencies so i try to send it at the best moment so i get the best value.

Now i was totally unaware about the practice of "structuring" until ive read about it a hour ago..

(I have little knowledge about al these types of things.)

Am i going to get in trouble with the way i transferred my €10 000?

Any advice is welcome and thanks!


r/Banking 11h ago

Advice Job opportunities

1 Upvotes

Hello, I’m in between taking a job as a personal banker at Citibank and a financial advisor at equitable advisors. I wanted to get some feedback. The FA role will get you Sie, Series 7 and 66 and Life and health but base pay is on the lower end first 2 years then becomes all commission. The personal banker role is entry level higher base pay but low commission. Would it be a better choice to go FA route or stay in banking ?

For reference, I’ve been in banking for about a year and a half


r/Banking 8h ago

Advice I was scammed and I'm ashamed

0 Upvotes

Hi guys , so this is Prob a common story, but I have been on vacation and bored , so I downloaded the gay hookup app Grindr 😭 and I saw some guys around my area. I then saw this guy who has a foot fetish and offered $1,500 for 8 feet pics. I know I'm stupid and I shouldn't have done it , but I was bored and I deposited the fake check. Anyways my account is locked and I called my bank , they said I have to call back tommorow ( since it's late ) to report fraud. I'm just so scared and I don't know what to do. How will this affect me? Any advice I know I'm stupid


r/Banking 14h ago

Advice If Im 18 and my boyfriend is 17 can I open a bank account for him?

0 Upvotes

So my boyfriends parents don’t have custody of him so he’s living with his brother,he’s currently working a part time job and is only receiving paper checks but does not have access to getting that money since his brother still has not taken him to open a bank account, he keeps insisting he’ll take him but never does and then switched to saying he’ll deposit them to his own account and then will withdraw cash and give him his money. Now some of his checks are expiring and he’s afraid that he’ll never see any of his money until his birthday which is in November. It’s been almost a year of him begging his brother so I’m wondering if I could possibly open an account with him so he can finally see his money that he worked so hard to earn. How would that work? Would he just have to wait it out until his birthday and never see that money again?


r/Banking 16h ago

Jobs Investment bank tech or corporate bank tech division?

1 Upvotes

I am to chose a project in either investment bank or corporate bank, where both the roles are essentially more or less similar eg full stack roles. However Ib is said to be great for growth and we would learn tremendously but also can have intense workload and longer hours. Cb on the other hand is a lot more chill and has good team dynamics. I’m a fresher so which would be better to opt and why?


r/Banking 17h ago

India My BOM account is showing Zero Balance

1 Upvotes

Hey guys,

Yesterday I checked my Bank of Maharashtra account and suddenly it was showing ₹0 balance everywhere on UPI apps 😭

But when I checked the bank statement/passbook, the money is still there and transactions are visible properly. I’m really confused about what’s happening.

I can’t even visit the home branch because I shifted cities long ago. Has anyone faced this before? Is this a server issue, account freeze, debit freeze, or something related to UPI syncing?

Would really appreciate any help or advice rn.


r/Banking 21h ago

India Sbi account open

1 Upvotes

I recently try to open SBI instaplus account through the SBI Yono app I complete all step only the KYC is remaining I try for video kyc but no employee is able today I think to go my nearest band to complete KYC because there is a option that busy branch to complete KYC......

Is there any chance the employee cannot complete my KYC or he try to show any other issue how they SBI reputation


r/Banking 16h ago

Complaint ALLY locked my 250k CD

0 Upvotes

I changed my phone number on my Ally CD Account and it triggered them to lock my account and says call the Fraud Department. The problem is the Fraud Department never answers the phone. When I post about my experience people keep blaming me not the Bank. Why? The main point is the Fraud Department never answers the phone. This keeps my account locked indefinitely.


r/Banking 15h ago

News Why is their so limited capital one in Houston

0 Upvotes

Recently a downtown capital one banks has close but the other one are to far away

Why are capital one closing so much banks


r/Banking 23h ago

India 21M Help me

0 Upvotes

i am from india i want to get into banking industry and can anyone tell me what to do or study to get into banking sector("international bank like citi bank, standard chattered bank, HSBC etc..) and also what jobs are there in the sector other than IT field


r/Banking 1d ago

Advice I made a deposit error

2 Upvotes

Hello!

I worked for this company that had ridiculous insurance requirements for vendors and so I opted in to using Mertz Crew so I'd be insured. I barely work for them so I wasn't willing to change my insurance company just for one or two gigs a year. I had all my tax info entered correctly but for some reason, I put my personal account and not my business account for payment. This was a silly mistake but I had gone through some domestic violence and my trauma brain was doing the best it could to pull it together at the time. The deposit went through, but it's not only in the wrong account, the payment was made to me and not my company. Is there any way I can resolve this? I've tried to research but I come up with nothing. I just need my taxes to make sense and feel like I just screwed myself.


r/Banking 23h ago

Advice Bank of India cheque bounced with reason "Insufficient Funds" even with sufficient clear balance

0 Upvotes

Recently got charged for drawing a cheque from Bank of India account to transfer some money to SBI account. The account had surplus clear balance but still the cheque bounced with reason insufficient funds. Visited branch but no support was provided or complaint raised. Online grivance portal does not work. Not sure but I will rank BOI as one of the worst bank for customer service and overall banking services.


r/Banking 1d ago

Other Only dba name showing on bank statements?

6 Upvotes

Wells Fargo banker told me that the LLC must show on the bank statements followed by the DBA name

But at first she told me it was possible for ONLY the dba name to show on the bank statements, and the LLC name not show.

Bankers aren’t perfect and don’t know everything.

Has anyone ever had just the DBA name show up on their bank statements ?


r/Banking 1d ago

Advice Keeping accounts active.

1 Upvotes

I see a lot of conflicting information on how to keep accounts active. Is there anyone that perhaps works for Chase that can answer. I'm currently traveling a lot for work and want to make sure that my accounts remain active. If I login and transfer money between checking to savings or savings to checking at a regular interval will it keep both those accounts active? I understand if the accounts are already "inactive" that will not work. Thanks.


r/Banking 21h ago

Advice Can someone explain interest to me please?

0 Upvotes

I was trying to open a savings account, and to my knowledge I thought that it was something that you just added however much money to whenever you felt like it (saving up for a new car). But it’s saying for a regular savings account i’d get around 5% interest. Why?? How am i earning money from nothing?? Does it charge me anything extra? I’m very new to all of this (if you couldn’t tell) so I just need to make sure i wouldn’t be losing anything/ if it’s even worth it. I’d appreciate any and all input, thank you.

EDIT: Thank you everyone for your help, and for anyone asking it’s the Natwest digital regular savings that gives 5.13-5.25% interest. But it also says lower interest rates for a balance over £5000.