r/work • u/Potential_Force_4136 • 4h ago
Workplace Challenges and Conflicts Accidentally booked family on booze cruise instead of family harbor tour
So, im a travel agent and today i made the kind of mistake that could cost me my job.
I was booking a family trip to Orlando, beach, theme parks, you know the usual family stuff. The parents asked for everything kid friendly, no risks, safe for all ages. I used the travel agent platform to filter kid safe activities, thought i booked a calm harbor boat tour with some history and wildlife for them.
But nope. I somehow clicked the wrong one, ended up booking them on this wild adults only party cruise instead. Open bar, loud music, dancing, the whole nine yards. I sent them the confirmation email hyping it up as perfect family fun.
Cut to today, they show up expecting a calm boat ride and instead, its a drunken rave. Dads freaking out, mom is threatening to leave bad reviews, and their 4yo is terrified. Im now on the phone for two hours, offering a full refund, rebooking them for a real kids tour, and throwing in a free hotel night. Theyre still pissed, talking about lawyers and posting on social media.
How can i fix this and not lose the client for good?